Job Description

Job Summary
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5* Boutique Hotel
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in
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Franschhoek
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is looking for an experienced
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Pool Waiter.
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The Pool Waiter is responsible for providing
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food and beverage service
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to guests at the
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poolside & outdoor seating
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.
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Your duties will include
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taking orders, delivering items
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, maintaining
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cleanliness
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and ensuring
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guest satisfaction
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, while adhering to safety and service standards.
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Staff transport available from
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Franschhoek, Paarl
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and
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Stellenbosch.
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Duties:
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Greet guests, present menus, take orders, and deliver food and beverages promptly and courteously.
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Ensure the cleanliness of the poolside service areas, including clearing tables, removing trash, and keeping the area organized.
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Attentive to guest needs, respond to requests, and try to anticipate needs to enhance their overall experience.
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Suggestively sell menu items and daily specials and inform guests about promotions.
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Process payments and handle cash or operate point-of-sale systems.
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Work with kitchen and bar staff to ensure smooth service.
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Adhere to all health and safety regulations, especially when handling food and beverages.
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Maintain a positive and friendly demeanour while interacting with guests and colleagues.
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Requirements:
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Grade 12
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A formal qualification
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At least 2 - 3 years' experience at a high-end restaurant / hotel environment
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Fully computer literate
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The ability to interact effectively with guests and other staff.
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The ability to provide attentive and helpful service, handle complaints, and ensure guest satisfaction.
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The ability to handle multiple tasks simultaneously and maintain composure under pressure.
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The ability to stand for extended periods, move around the pool area, and carry trays of food and drinks.
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Understanding of menu items, preparation methods, and serving standards.
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Basic math skills
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Flexibility to work shifts: Including weekends and holidays.
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Positive attitude and professional appearance.
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The ability to handle guest complaints and resolve issues effectively
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