Job Description

A leading provider of Heavy Commercial Vehicle Insurance across South Africa and the SADC region is looking for an Afrikaans speaking Policy Administrator to join its team based in Johannesburg.

This role is responsible for providing administrative support across the full policy lifecycle, including quotations, endorsements, renewals, and cancellations. This role requires meticulous attention to detail, timely processing, and strong communication with brokers and internal stakeholders. The administrator ensures that all processes align with the business model and uphold high standards of risk control and service delivery.

Key Responsibilities

Prepare and issue insurance quotes in line with underwriting guidelines

Follow up on outstanding and incomplete underwriting and policy data

Capture new policies and process endorsements on the system

Issue confirmation of cover and close policies where necessary

Email policy documents, schedules, and confirmations to brokers

Conduct diarised follow-ups on quotes, renewals, and outstanding items

Prepare and send renewal notices and invitation letters

Maintain proper electronic filing of documents within diary systems

Attend to broker and internal queries promptly and professionally

Coordinate and assist with vehicle valuation processes

Investigate and record reasons for policy cancellations and proactively offer solutions (e.g., premium finance)

Assist with ad hoc administrative tasks as required

REQUIREMENTS

Requirements

Grade 12 (Matric)

60 FAIS Credits

Minimum of 3 years in commercial insurance administration, HCV experience is advantageous

Proficiency in Microsoft Office (Excel, Outlook, Word)

Strong data capturing accuracy and speed

Familiarity with insurance systems and policy processing platforms

Must be fluent in Afrikaans

Competencies:

Clear, logical communicator (written and verbal)

Assertive in managing policy requirements and compliance

Collaborative and respectful in team environments

Able to build rapport with brokers and internal stakeholders

High attention to detail and conscientious about quality

Able to perform under pressure and meet deadlines

Trustworthy, mature, and dependable

Organised, methodical, and capable of prioritising workload effectively