Job Description

Purpose
Owns the planning and delivery pipeline for all platform engineering work. Provides real-time visibility, accurate timelines, and reliable execution without managing people.
Core responsibilities

• Build and maintain the master roadmap in GitHub Projects/Azure DevOps and Ignite
• Convert incoming ideas into scoped items with clear acceptance criteria and ETAs
• Keep a live dashboard that shows status, blockers, and forecast completion dates
• Run planning sessions, standups, and retros; define sprint cadence as needed
• Track and report metrics to leadership every week
• Facilitate documentation of new processes and integrations
• Organize and deliver training sessions that improve team adoption of the workflow
• Work with engineers on estimation, planning, and process discipline
• Perform weekly backlog grooming to merge duplicates, close stale items, and re-confirm priorities with stakeholders
• Monitor cross-team dependencies and coordinate when projects overlap
• Maintain a high-level understanding of all active projects so you can step in when an engineer is out

Decision making authority

• Can adjust ETAs and sequence work to hit goals
• Escalates capacity conflicts and cross team tradeoffs to Head of Technology
• Can assign owners to projects and set due dates
• Can accept and reject new ideas that come though the project pipeline
• Does not manage people. All managerial tasks and issues are managed by Head of Technology

Mentorship expectations

• Weekly calls with each engineer to review assignments and ensure tasks are on schedule
• Daily stand ups
• Coach engineers on writing thorough notes and status updates
• Reviews progress and flags issues early
• Onboard new team members
• Create and maintain training materials

Expected Outcomes:
Success metrics

• Bugs closed weekly greater than bugs opened weekly
• Intake to triage within 2 days
• 1 feature request completed per every 2 weeks
• Documentation coverage for new and existing deliverables
• Reopen rate under 5%
• First 90 days
• Establish and document intake process
• Clean and tag all backlog items
• Create an executive dashboard that gives a high overview of where projects stand.
• Ensure all projects, tasks and items are in Azure DevOps with due dates on each item, an owner and a full plan

Interview Process:
Apply to the position, upload your resume, and answer the questions in the application. * Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.

• Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
• After the interview we will email you asking for references.
• We will call you letting you know our decision and discuss compensation.
• At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

Required tools and skills

• Working knowledge of GitHub, Canny and Azure DevOps
• Working knowledge of modern programming flows
• Proven ability to break down work, set deadlines, and hit them
• Strong written communication and meeting facilitation
• Comfort with EST work hours and remote collaboration
• Highly organized, reliable, calm under pressure
• Can influence without authority and drive adoption

Experience

• 2+ years coordinating and/or managing workflows, systems or projects

Skills Required