Job Description

Responsibilities: Meet the monthly Over-The-Counter (OTC) revenue & order targets. Telephone Marketing/Sales (minimum of 50 calls per day). Getting a minimum of 20 customer to the shop per day. New & Reactivated Business: a combination of 10 new/reacts per month. Generate and respond to sales leads and implement initiatives to drive sales. Offer aftersales service and support to customers. Email & Telephonic support to customers & staff. Identify and engage potential customers. Processing orders and goods returned for credit. Assistance in payment collections and act as a support to credit controllers. Responsible for inventory administration in the shop. Maintain all articles based on demand, overstock, deletion, supersession and focus on the balance of the product range. Receive, process stock orders, and follow up on delivery daily. Responsible for updating the shop display as and when needed. Visual merchandizing by utilizing brochures, advertising, and catalogues to optimize the shopping experience for customers. Manage, accurately record, and control stock movement. Ensure stock takes are completed timeously and make recommendations to management with regards to surplus and low-moving items monthly. Prepare parcels for collections and shipment. General day to day running of the shop (observing maintenance and wear and tear). Analyze reports and sales figures. Administration of daily & monthly sales reports. Maintain good working relationships with colleagues in the sales team. Prepare and assist in co-ordination for Customer Days. Manage customer complaints and escalate where necessary. Perform ad-hoc duties from time to time.
Requirements: Matric or equivalent. Must reside within the area or 15km radius. Excellent Communication skills. Fluent in English (additional South African language/s advantageous). Sales orientated; goal driven & self-motivated. Computer Literate (PowerPoint, Outlook, Word, Excel). SAP experience will be an advantage. Quick grasp of new concepts, constant willingness to learn and strong sense of responsibility. High level of commitment. Product knowledge relevant to the industry. Minimum of 2 years sales and/or customer service experience. Ability to work independently and participate actively within a team. Reliable transport. Clear disciplinary record. Clear Criminal Record. Clear Credit History