Job Description

Job Summary

KEY OUTPUTS

• Overall management of Phinda Forest Lodge operations and staff.
• Responsible for ensuring high standards of service excellence and guest delight is maintained.
• Support to General Manager xe2x80x93 Phinda North Lodges in setting and executing all operational plans and strategies to be determined for the lodge.
• Provide disciplined and inspirational leadership to the Phinda Forest Lodge team as well as effective management to ensure the highest levels of productivity and service excellence.
• Ensure daily interaction and communications with in-house guests so to lead and develop a guest centric hospitality culture.
• Identify staff talent and create plans and opportunities for staff retention, development and growth.
• Ensure &Beyond values are actively engaged and nurtured within staff teams.
• Assist General Manager to draft annual business plans for Phinda Forest Lodge for each financial year and then oversee implementation thereof within specified time frames and budgets.
• Assist General Manager to draft annual business budgets for Phinda Forest Lodge for each financial year and then oversee implementation thereof within specified time frames and budgets.
• Ensure all group internal financial controls and systems are in place and strictly adhered to within Forest Lodge.
• Overall responsibility for all human resources in the lodge.
• Create annual and monthly training plans for all departments and structure external training and exchanges with other lodges/ regions where possible.
• Place and monitor of all lodge operational stock orders and oversee procurement function between the BuyDesign team and Forest Lodge.
• Create strategies to enhance guest delight and service excellence. Ensure plan is implemented and managed throughout the year.
• Work with Executive chef to ensure menu and food are aligned to lodge quality standards and requisite guest food scores and food budgets are being met and monitored.
• Work directly with the Assistant Managers, Head Ranger, camp managers and respective Departmental Managers to ensure &Beyond Lodge and service standards are always maintained and ensure costs and budgets are managed and not exceeded in order to meet regional goals.
• Daily meeting with the management team and Heads of Department to discuss the daily plan, including arrivals, departures, maintenance, food, special requests, bush banqueting.
• Over and above daily hosting of guests ensure you host all Agents, Media and VIP Groups.
• Oversee the maintenance and development of Forest Lodge related infrastructure.
• Co-operation and collaboration with Phinda Game Reserve Conservation management teams.
• Co-operation and collaboration with Inkwazi Ranger Training Team.
• Ensure effective co-operation, collaboration and support with/to Phinda South Lodge teams.
• Manage collaboration efforts with Phinda Airwing, Ground-Handling and Adventures team.
• Ensure all health and safety compliance standards, including management of &Beyond Covid 19 Protocols, are met and/or exceeded and that all necessary functions in this regard are realised.
• Oversee safety and security of all guests, lodge staff and company assets.
• Oversee Forest Lodge conservation and sustainability efforts.
• Ensure all health and safety and risk protocols are met and maintained.

KNOWLEDGE REQUIRED

• At least 3 years relevant experience in a 5 star operation
• Some form of managerial training
• Company Knowledge (&BEYOND as well as Africa Foundation)
• Valid unendorsed SA driverxe2x80x99s license essential.

SKILLS REQUIRED

• Communication skills - with guests and fellow staff members
• Lateral thinking ability
• Initiative
• Professional, courteous, hospitable to guests
• Must be able to cope under pressure to meet guests needs
• Leadership
• Honest, have good integrity, proactive and driven person who has career ambitions
• Good interpersonal skills
• Passion for guest delight
• Attention to detail

PREVIOUS WORK EXPERIENCE REQUIRED

• Experience in the service industry especially in dealing with guests and staff
• Lodge Management and previous camp manger experience an advantage
• Previous experience in working with kids an advantage

This is a permanent live-in position, based at Phinda Private Game Reserve. Transport to/from leave cycles is the successful candidatexe2x80x99s own responsibility.

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