Job Description

Were on the hunt for a dynamic Sales Manager to lead high-performing teams, drive sales excellence, and shape the future of financial services.
Based in Umhlanga, Durban, this role is perfect for a results-driven professional who thrives in a fast-paced call centre environment. Youll be instrumental in ensuring operational efficiency and campaign success - all while following our proven business model, rolling up your sleeves, and building from the ground up through hands-on sales and team leadership.
What Youll Be Doing:
Dialling

• Direct involvement in dialling and making sales.
• Ensure sales targets are consistently met or exceeded.

Lead & Scale

• Drive outbound telesales performance across large teams.
• Take full ownership of operations, people, processes, and platforms.
• Recruit, coach, and develop sales agents to unlock their full potential.

Campaign & Performance Management

• Build and optimise innovative sales campaigns that accelerate growth and retention.
• Use data, insights and KPIs to continuously sharpen productivity and profitability.
• Oversee lead management, quality, compliance, and client satisfaction delivery.

Sales Leadership & Strategy

• Align sales strategies with key financial services products and regulatory compliance.
• Collaborate with training, recruitment, and enablement teams to fast-track onboarding and talent development.
• Driving brand led strategies.

Qualifications & Experience:

• Experience working in Persal telesales operations (essential).
• Experience scaling and managing high-capacity call centres (essential).
• Matric or equivalent NQF (essential).
• Business/Financial/Commercial Diploma or Degree.
• Regulatory accreditation (FAIS compliant).
• Outbound telesales leadership in financial services, insurance, or similar regulated industries.
• Strong track record in campaign execution, performance management, and business retention.

Leadership Qualities:

• Strategic, client-centric, and results-driven.
• Strong decision-making, innovation, and people leadership skills.
• Resilient, adaptable, and passionate about building successful sales teams.
• Deep understanding of FAIS, product knowledge, and compliance frameworks.

Skills Required