Job Description

Job Summary
Location: Western Cape, South Africa
Industry: Hospitality | Agritourism | HR/People & Culture
Contract Type: Full-Time | On-Site
Salary: Commensurate with experience
About the Role:
A leading, purpose-driven hospitality and agritourism business in the heart of the Cape Winelands is seeking a People Experience Partner to join their People & Culture team.
This is a hands-on, high-impact role that supports the employee experience across a broad spectrum of departments-from accommodation and culinary to guest experiences and farming operations. You will serve as a trusted HR business partner to operational leaders, building capability, enhancing engagement, and ensuring a values-aligned, people-first culture.
Key Responsibilities:
Business Partnering
Act as the primary HR advisor for hospitality and operational teams
Support workforce planning, talent management, and organisational design
Coach managers on team dynamics, structure, and people development
Employee Experience
Implement engagement and recognition programs
Facilitate feedback loops and proactive wellbeing initiatives
Strengthen onboarding and employee lifecycle moments
Performance & Development
Roll out performance tools and frameworks
Identify learning needs and support upskilling initiatives
Champion leadership and career development pathways
Operational HR
Manage day-to-day HR operations including lifecycle events, wellness, and employee relations
Collaborate with payroll, recruitment, and HRIS platforms (e.g., Payspace)
Ensure HR policies and compliance with South African labour legislation
People Projects & DEIB
Drive people-centric projects: wellness campaigns, long-service recognition, seasonal staffing
Contribute to diversity, equity, inclusion, and belonging (DEIB) efforts across the business
Requirements:
5-7 years HR/People Partner experience in hospitality or service-driven environments
Solid understanding of South African labour law and HR best practices
Proven strength in coaching, change management, and conflict resolution
High EQ with the ability to influence across all levels of the organisation
Proficiency in HRIS platforms (Payspace an advantage)
HR, Industrial Psychology, or Hospitality-related degree/diploma
What Sets You Apart:
You thrive across environments-boardrooms, back-of-house, or vineyards
You lead with empathy but aren't afraid of honest conversations
You see culture as a living system, not a checklist
Strong problem-solving skills, calm under pressure
You're people-first, practical, and purpose-driven
To Apply
Please submit a copy of your updated CV and a recent profile photo. Only shortlisted applicants will be contacted.
Karen Tupper Recruitment
Recruiter