Job Description

Patient Liaison Officer (Back Office Support for GP)

Location:

Fourways

Practice:

A7Health

Employment Type:

Full-Time

Apply:

https://forms.gle/ajou6C3ALGtw4DtN7

Join a dynamic and growing GP practice where your organizational and communication skills can make a real difference in patient care.

We're looking for a proactive and compassionate

Patient Liaison Officer

to support our GP and Practice Manager in ensuring smooth patient management, outstanding service delivery, and ongoing growth of the practice.

About the Role

The

Patient Liaison Officer

plays a key role in managing patient relationships, overseeing bookings and follow-ups, and coordinating administrative functions behind the scenes. This role ensures that patients receive exceptional service, from first contact to follow-up care, while supporting efficient front and back-office operations.

Key Responsibilities

Patient Bookings & Retention

Convert patient inquiries into confirmed appointments and meet daily, weekly, and monthly targets. Follow up on cancellations and no-shows to maintain high attendance rates. Manage call, WhatsApp, and email communication to ensure quick, high-quality responses. Proactively encourage patient retention, family referrals, and online reviews. Maintain accurate, up-to-date booking and patient records.

Coordination with Front Desk

Oversee front desk operations to ensure smooth patient flow and service excellence. Lead and support the front desk team during peak hours. Conduct patient satisfaction follow-ups and assist with complaint resolution. Develop and maintain standard operating procedures (SOPs) for front desk processes.

Back Office Administration

Prepare patient packs, consultation materials, and required documentation. Track pending GP follow-ups and manage patient records in compliance with POPIA. Handle welfare calls for patients under ongoing treatment or recently hospitalized. Manage practice stock levels and generate supplier quotations as needed.

Non-Frontline Communication

Follow up on test results, treatment updates, and appointment reminders. Liaise with pharmacies and specialists as needed for repeat prescriptions and referrals. Communicate with patients in a professional, empathetic, and clear manner.

Billing & Medical Aid Support

Assist with medical aid claims, chronic applications, and billing reconciliation. Track unpaid invoices and support collection efforts to protect practice revenue.

Reporting & GP Support

Provide weekly reports on bookings, cancellations, and attendance rates. Maintain logs of high-priority cases and ensure timely escalation where required. Support the GP with document preparation, sign-offs, and daily handovers.

Skills & Competencies

Strong administrative and organizational abilities. Excellent written and verbal communication skills. Empathetic, professional, and patient-focused approach. Attention to detail and ability to manage multiple priorities. Ability to work independently and take initiative. Prior experience in healthcare or understanding of medical terminology is preferred.

Why Join A7Health?

Supportive, team-oriented work environment. Opportunity to directly impact patient satisfaction and practice growth. Room for professional development in a fast-paced, evolving healthcare setting.

If you're a detail-driven, service-oriented individual who thrives on building relationships and improving patient care -- we'd love to hear from you!

Apply now: https://forms.gle/ajou6C3ALGtw4DtN7

Job Types: Full-time, Permanent

Work Location: In person