Job Description

SUMMARY

The Centre of Psychotherapy Excellence (COPE), is a multi-disciplinary treatment programme that lies at the heart of Akeso's mental health facilities and specialises in mental health care services. The permanent Patient Liaison Officer position will be based at the Akeso Parktown Clinic. The incumbent will contribute and coordinate all mental health related activities ensuring quality care and support to patients in the adolescent unit and adults in the Highcare, General and Dual diagnosis unit.

KEY RESPONSIBILITIES:

Liaising with patients regarding their admission process and group attendance

Track patient attendance across all units

Provide consistent feedback to both therapists and nursing and follow-up on group attendance

Provide engagement between nursing and COPE in terms of what patients communicate in the wards versus groups

Provide feedback to therapists and nursing on patients' general well-being

Facilitate consistent patients' attendance across all units by conducting rounds throughout the clinic and common areas

Follow-up with psychiatrists and management regarding patients who are resistant to attend group sessions

Active engagement in weekly ward rounds

Create notes on patients' engagement and general observations

Active engagement in weekly ward rounds

Report directly to the COPE Manager

MINIMUM REQUIREMENTS:

Relevant experience in mental healthcare

Experience in working with a diverse patient population and healthcare professionals

Knowledge of healthcare policies, procedures and regulations

SKILLS AND COMPETENCIES:

Excellent communication and interpersonal skills, firm handling principles, empathy and compassion

Conflict resolution and problem-solving skills

Ability to work under pressure

APPLICATIONS:

Kindly forward your CV to pkt.recruitment@akeso.co.za

COPE is an equal opportunity employer, and all recruitment will be done in line with the respective facilities Employment Equity Plan.

Job Types: Full-time, Permanent

Work Location: In person