Job Description

ISTA Personnel Solutions South Africa - we are a global BPO company, partnering with a USA-based client in the Healthcare sector. We are seeking a Patient intake Specialist to join our remote support team.
The ideal candidate is detail-oriented, organized, and comfortable working in a high-volume, fast-paced environment. This dual-role position focuses on onboarding new and existing patients into ABA services, while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours, Monday - Friday 09:00AM - 06:00PM (15:00PM to 24:00AM South African Time, subject to change due to daylight savings)
• Work Environment: This is a remote role for South African Citizens only.
• Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.

Job Responsibilities (not limited to):

• Serve as the primary point of contact for families, engaging primarily via phone.
• Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
• Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
• Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
• Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
• Enter and manage client data in Central Reach, maintaining precision across all records.
• Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.

Requirements

• Exceptional written and verbal communication skills in English
• Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
• Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
• Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
• Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.
• A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.

If you are not contacted within 14 working days, please consider your application unsuccessful.