Job Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to US based companies. We are not a recruitment agency, we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency and a personal touch.
We Are Hiring!
We're looking for a tech-savvy and detail-oriented QA Specialist in ABA Therapy to join our US-Clients' Clinical Operations team. In this role, you will help ensure the accuracy and compliance of documentation processes that support behavior therapy services. This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about quality assurance in healthcare.
PLEASE NOTE:

• Work Environment: This is a remote role for South African Citizens only

• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download), with wired Ethernet connectivity is mandatory. Applicants without this setup cannot be considered

• Power Backup: A reliable backup solution for load shedding and outages is required. Applicants without a power backup cannot be considered
• Working Hours: This role requires you to work in USA hours, Mon - Fri, from 9am to 6pm EST time (15h00pm to 00h00am South African time - subject to change depending on daylight savings)

Key Responsibilities:

• Conduct NoteGuard reviews and follow-ups with Behavior Technicians (BTs) to maintain documentation accuracy
• Collect and manage Treatment Plan (TP) signatures
• Perform audits and quality checks in Learning Tree
• Support additional QA tasks and projects as assigned

Requirements

• Strong proficiency with digital tools and the ability to learn new systems quickly
• Prior experience in ABA (Applied Behavior Analysis) or behavioral health is a plus
• Excellent time management and organizational skills
• Professional and pleasant communication skills, both written and verbal
• Ability to work independently and maintain a high level of attention to detail

What We Offer

• Remote, flexible work setup
• Collaborative and mission-driven team environment
• The chance to make an impact in the behavioral health space

If you are not contacted within 14 working days, please consider your application unsuccessful.