Job Description

Remuneration: Market Related dependent on skill set, knowledge, and experience
Purpose Of The Job:
Our client is looking for an Outbound Team Leader to join the team. The Passenger Vehicle Outbound Team Leader is responsible for leading, motivating, and managing the outbound sales team to generate qualified leads, book appointments, and support passenger vehicle sales targets. The role focuses on driving outbound calling performance, conversion ratios, customer experience, and team productivity in line with dealership and OEM standards.
Responsibilities:
Team Leadership & Management

• Lead, coach, and motivate the outbound sales/BDC team to achieve daily, weekly, and monthly targets
• Monitor individual and team KPIs including call volumes, appointments booked, show rates, and conversions
• Conduct regular performance reviews, coaching sessions, and call listening
• Manage staff scheduling, attendance, discipline, and ongoing training

Outbound Sales & Lead Management

• Oversee outbound calling campaigns for new, pre-owned, service retention, and marketing initiatives
• Ensure all leads are contacted within agreed SLA timeframes
• Drive appointment setting for the new and used vehicle sales departments
• Ensure accurate lead allocation, follow-ups, and feedback to sales managers

Reporting & Administration

• Compile and present daily, weekly, and monthly performance reports
• Track campaign effectiveness and recommend improvements
• Maintain CRM data accuracy and compliance with dealership processes
• Ensure adherence to POPIA, FICA (where applicable), and OEM standards

Customer Experience & Compliance

• Ensure a high standard of customer interaction and professionalism
• Handle escalated customer queries or complaints related to outbound interactions
• Align outbound messaging with dealership brand, promotions, and OEM guidelines

Collaboration & Strategy

• Work closely with Sales Managers, Marketing, and F&I to maximise conversion opportunities
• Assist in planning outbound campaigns aligned to sales targets and marketing initiatives
• Contribute to continuous improvement of outbound processes and scripts

Requirements:

• Matric (Grade 12) - essential
• 3+ years' experience in outbound sales, call centre, or BDC environment within the motor industry
• Minimum 1-2 years' experience in a team leader or supervisory role
• Strong understanding of passenger vehicle sales processes
• Experience working with CRM systems and outbound dialler platforms
• Proven ability to lead teams to achieve targets
• Strong leadership, coaching, and motivational skills
• Excellent communication and interpersonal abilities
• Target-driven with strong analytical and reporting skills
• High attention to detail and organisational ability
• Ability to perform under pressure in a fast-paced dealership environment
• Professional, customer-centric, and results-oriented approach
• Motor Industry experience ESSENTIAL!!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.
Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Wednesday 21 January 2026.
For more information please contact:
Debbie Penrose

Skills Required