Job Description

Job Category: ACSA Job Group
Degree Level: G12 - Grade 12
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Key Performance Output
The successful candidate will be reporting to the Supervisor Passenger Services and will be responsible but not limited to the following.

• Proactively identifying, resolving, and escalating customer's needs as and when required.
• Announcing flight information
• Provide support to relevant stakeholder to ensure achievement of objectives.
• Participate in customer care projects and initiatives as and when required.
• Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organizational goals.
• Capture information for trending purposes.
• Identify and escalate any system related errors.
• Escalate repeated Operational non-compliance team performance meets required standards

Technical Skills and Experience
The following skills & experience is required or equivalent of such is required:

• National Senior Certificate (Grade 12) is essential.
• 1-3 years operational experience is recommended.

Competencies

• Basic MS Office
• Achiever
• Diplomatic
• Conflict Management
• Planning and Organizing
• Problem solving
• Communication
• Action orientated
• Knowledge of Airport Operations

Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below:
Kindly apply online for this opportunity following the Oracle link below: .
By November 2025
Shortlisted candidates will be required to provide proof of their qualifications and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Skills Required