Passenger Information Agent.int Ort.client Services (airport Management)(o22201)
Gauteng, South Africa
Job Description
Job Category: ACSA Job Group
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Key Performance Output
The successful candidate will be reporting to the Supervisor Passenger Services and will be responsible but not limited to the following:
- Proactively identify, resolve and escalate customers' needs as and when required.
- Announce flights information.
- Participate in customer care projects and initiatives as and when required.
- Provide support to relevant stakeholders to ensure achievement of objectives.
- Build, support and maintain healthy, diverse internal and external relationships to ensure achievement of organisational goals.
- Capture information for trending purposes.
- Identify and escalate any system related errors.
- Escalate repeated Operational non-compliance.
The following skills and experience will be required:
- National Senior Certificate / Grade 12 is essential.
- 1-3 years' experience in Business Operations recommended.
- Basic knowledge of Microsoft Office.
- Interpersonal Relations
- Conflict Management
- Planning and Organising
- Problem solving
- Communication
- Action orientated
- Knowledge of Airport operations, acquired through employment.
Skills Required
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Job Detail
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Job IdJD1526039
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGauteng, South Africa
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EducationNot mentioned