Job Description

Key Outputs

Correctly identify the needs of the customer. /parts technical Process parts orders and backorders efficiently and effectively

Provide feedback and status updates to the customer

Actively sell parts to customers - Tele sales and pick up on leads for potential sale

Liaise with customers to generate quotes and follow with reason for rejections to be analysed Follow up on all parts outstanding and provide/communicate progress to the customer, daily Create credit returns in line with the credit return policy

Maintain all back orders and sales linked to outstanding purchase orders

Handling of cash sales / credit card sales

Relate to all SAP and CRM transactions / Internal and external customers afterhours/ standby

Following up on open quotes

Qualification, Experience and Competencies

Grade 12. Relationship building skills.

Very good business communication and interpersonal skills.

Attention to detail

Ability to process orders accurately and timeously.

Telemarketing / ISR Skills Telephone etiquette Passion for the brand.

Ability to diffuse difficult situations effectively, / handling difficult customers * Ability to provide options. / Knowledge of BWE Parts system / Cat systems