To support, quote and generate parts sales with existing and potentially new customers. Assist service technicians to book parts.
Key Performance Areas
Be professional and provide timeous feedback on customer requirements
Build strong customer relationships
Meet monthly parts sales targets
Identify and implementation of parts sales campaigns
Processing of parts quotations and sales orders
Follow-up and resolve customer parts order enquiries
Provide regular feedback to customers on back orders and stock
Monthly parts sales performance and market activity reports
Meet objectives set to achieve individual and team scorecard targets
Regularly attend and participate in team POP meetings
Maintain a safe working environment (according to safety policy and procedures)
Effective self-management and performance ownership
Adherence to any reasonable instruction
Assist service department to identify parts
Book parts for service technicians
Assist with annual wall-to-wall stock take
Assist finance department with debtor and vendor queries
Qualification, Experience and Competencies
Minimum Qualification
Grade 12
Minimum Experience
3-5 years' experience in a similar role with strong general knowledge on parts
Competencies
Problem Solving
Attention to Detail
Strong communication skills
Building Relationships
Teamwork
Customer service orientation
Commercial orientation
* Plan, organise, control
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