Job Description

The Parts Manager will be responsible for the following:
To ensure the highest degree of customer satisfaction.
To maintain an agreed profit margin and return on investment
To actively seek to maintain / achieve an acceptable market share
To maintain a satisfactory parts service to other dealership departments
To sell the maximum amount of parts to trade and retail customers
Please note that preference will be given to Employment Equity candidates in line with the Companies transformation targets.
Specific Role Responsibilities Responsibilities:

Interview, select and hire required staff according to Company policy
Staff - to establish and maintain adequately trained staff needed to achieve agreed objectives
Responsible for performance management and maintenance of discipline of staff
Training - to maintain training standards and to ensure that customer relations training is particularly effective
To keep all staff updated on changes to existing models and on newly introduced models, exchange units and accessories Administration - to ensure all transactions are correctly recorded and information passed on to other departments
To ensure that stock levels are promptly and accurately updated
To monitor customer credit facilities - details of customers reaching their credit limit should be notified to the Hub Accountant
To ensure payment for goods supplied is collected timeously
To ensure that a concise record of cash deposits held is kept
Deposits to be taken on specially ordered parts of 100% of retail price and on fast-moving parts of 50%
To ensure that remittances for payments received are sent through to the Admin department timeously Communication
- to maintain direct liaison with manufacturers, suppliers and major customers
Monitor and authorise all credit notes daily and take action as required
Perpetual parts stock takes must be performed daily by yourself and correct records kept and any variance to be updated on the system immediately
To make a contribution to the dealership's annual marketing plan

Finance - to operate within purchasing budget
To report any suppliers' major price changes to Dealer Principal and Finance Accountant
To ensure that the department operates within overall department budget
To ensure the highest level of customer satisfaction at all times
To achieve and maintain sales according to targeted requirements
To ensure and maintain a satisfactory parts service to all other departments within the dealership
To maximize all sales to the retail and trade customers and ensure that a high market share is attained
To maintain agreed profit margins and adhere to company policy with regards to discounting structure
To maintain the invoicing policy of the company
To ensure that company standards are met with regard to stock ordering procedures
To ensure that your departments banking is done daily
To ensure that daily banking sheets are balanced and reported correctly
To ensure the cleanliness and tidiness of the parts department at all times
To ensure the security of the parts department at all times
Ensure new vehicle department informed of changes in spec / new accessories
Ensure that dead stock returns are carried out in accordance with Company policy A minimum of 2 x annual wall-to-wall stock takes are required
Qualifications and Experience 2-3 years experience in same or similar role
Minimum 3 years experience in the motor industry
Matric/Equivalent
Tertiary Qualification (pref)
Skills and Personal Attributes

Parts Skills

Communication skills

Motor Vehicle experience

Motus