Monitor actual sales to budgets and ensure set targets are met
Manage sales and performance measurements of staff
On the jobs training and mentoring of staff
Oversee and supervise a combination of staff (Sales, stores and admin)
Maintain parts systems, processes, accuracy and stock
Ensure all policies and procedures are adhered to by yourself and the parts team
Have a critical impact on customer service excellence and enhance the customer's perception of Bell Equipment ( internal and external )
Manage customer Quotations & Back orders daily to minimise losses & promote timeous deliveries.
Oversee account and cash sales for payment and order validity.
Control after hours standby duties & ensure high level of service to customers.
Manage Inventory in warehouse including regular cycle counts and stocktakes
Ensure proper parts coverage and strategic stock for all machines operating in the area
Oversee stock returns process and controls
Be on standby 24/7 for support and related assistance
Liaise with customers at all levels within your area including visits to their sites and offices.
Manage "all" parts related reports
Adhere to "all" company SHEQ and OHS requirements
Reports to Branch Manager and thereafter the National Parts Manager on related responsibilities
REQUIREMENTS:
Matric and or Abet level 4
Minimum of 3 years supervisory experience in a parts aftermarket environment is essential
Applicants must have strong communication/ negotiation skills
Must be motivated & resourceful
Must be able to work well under pressure
Must be computer literate, Microsoft, Lotus Notes.
Earthmoving product knowledge essential. Knowledge of Bell related would be an advantage
SAP knowledge / experience would be an added advantage
Valid code 8 or higher driver's license
IF YOU HAVE NOT HAD A RESPONSE TO YOUR APPLICATION WITHIN 4 WEEKS OF THE CLOSING DATE, PLEASE ACCEPT THAT YOUR APPLICATION HAS BEEN UNSUCCESSFUL
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