Job Description

###

Position

As a Louis Vuitton Host you will be an ambassador of the brand, initiating the process of building a warm, genuine relationship with our Clients. The Host is our Client's first point of contact within the store and sets the tone for their experience while they are with us. Through active listening you will discover the Client's needs and offer direction to our Universes within the store. To best facilitate our store experience, you will partner with Managers and selling team on duty to animate our queue and bringing the Louis Vuitton Promise to life; engaging with our Clients while waiting and inviting clients to register for appointments where necessary.


###

Job responsibilities

Welcoming clients with the highest degree of courtesy and professionalism, providing an excellent

first impression of our brand to all visitors

Ensure that every client has a unique and luxurious experience and leaves with an appreciation for

Louis Vuitton, animating the queue and when the client takes leave

Effectively determining client needs and providing direction towards the relevant departments or

people inside our store and throughout Harrods

Managing the daily client appointment calendar, promoting our appointment service as required

Supporting the management team on duty in effectively managing and animating waiting time and

client flow

Collaborating with the store team at large to create a seamless client experience in line with the Louis

Vuitton Promise and brand standards

Provide recommendations and guide clients to local happenings, restaurants, cultural events, points of

interest, etc.

Support special events based on the business needs

Build relationships with key VIC clients

Assist with other administrative duties within the store, as required

###

Profile

Experience in Concierge Services, Hosting Services, VIP Relations, and/or Hospitality Management

Demonstrated success in a client facing environment

Excellent interpersonal skills with the highest level of verbal and written communication

Comfortable navigating difficult conversations respectfully, diffusing conflict and creating a serene

environment for clients

Good knowledge of local area and staying abreast of key events and moments

Detail-oriented and organized

Able to prioritize and handle conflicting priorities, with proven experience of thinking on your feet

Ability to multi-task in a high paced environment

LOUIS VUITTON

MAISON

------------------------------

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.