Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY

Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.

At DHL Supply Chain South Africa we're looking for...

Pallet Lead: Consumer and Retail

Role Outline

Centralized Control and Co-ordination of all CHEP and GLS pallets & Assistance with Inventory within the Consumer & Retail sector. and "making DHL a great place to work".

Key Responsibilities

Own the financial performance of the account - as per the operational, financial and investment plans


Achieve annual financial targets on the account

Manage the P&L of the account to deliver on the agreed target


Be the face of the operational delivery to the customer


Develop and leverage constructive C-Suite relationships with all the CHEP and GLS stakeholders (that are business and issue-based, as opposed to transactional)


Act as key contact for CHEP and GLS on a local level


Maintain access to key decision makers


Ensure quality of delivered services and proactively address issues across the sector


Develop a strategy and plan for CHEP and GLS Pallet Management across the sector


Report on a monthly, quarterly and annual basis on the CHEP and GLS account financial performance across the sector


Spend a high proportion of time on site working with the operational team to find efficiencies and cost reduction


Work effectively in a matrix structure with the operations leaders to deliver the day to day solutions and meet the annual and long term targets

Pro-actively identify opportunities within the CHEP and GLS accounts across the sector


Lead account planning meetings to identify supply chain requirements and business objectives


Maintain a theoretical record of all pallets on hand by accurately processing all THAN documents received or dispatched.


Updating the outstanding customer Record card and following up on all outstanding pallets in the trade.


Request confirmation on each month of Pallet balances from each Transshipment Depots and follow-up on discrepancies.


Liaise with Transport Management and arrange for pallets in the Trade to be recovered.


Ensure that there are sufficient PEN and THAN books in stock.


Continue to audit pallet control procedure on a regular basis across all sites


Check THAN control register and ensure CHEP (SA) personnel endorse register to acknowledge receipt of documents.


Ensure accurate control of inventory up to and beyond the KPI levels expected by the customer and DHL


Assist in the planning and management all stock counts and audits of inventory


Assist in the Development & maintenance of effective inventory processes, incorporating warehouse management systems


Assist in producing accurate stock Key Performance Indicator reports, analyze and recommend changes to Standard

Operating Procedures to enhance accuracy and operational effectiveness


Assist in putting in place procedures to monitor and minimize stock losses


Train team members to ensure that inventory control procedures are fully implemented


Produce timely and accurate management information & reports as required


Arrange a physical count, monthly of all pallets on hand at all depots


Built and maintain strong relationships with key decision makers and establish customer network on a working level (coach network)


Organize and hold quarterly account review meetings with CHEP and GLS


Monitor KPIs, ensure quality standards and performance targets are being met


Act as key contact for CHEP and GLS, channel communication to internal functions coordinate actions in case of large operational issues


Coordinate the resolving of operational issues and push for process improvements

Collect and share knowledge and best practices (also cross-country)


Review input from opportunity team, ensure quality and commercial standards are met

Act as an interface between customer and DSC internal functions, collect and distribute required information


Analyze collected data together with operational experts and provide strategies for cost saving and efficiency

Qualifications/Experience

Grade 12 / Matric - Essential


Degree or equivalent qualification will be a distinct advantage More than 3 Years Logistics Sector experience


More than 3 Years CHEP Experience


More than 3 Years Operational experience will be a distinct advantage

Skills/Competencies

Good written and communication skills

Person should have a sound knowledge and understanding of a PC and the inherent controls.

Proficiency in Windows, Excel, Word and Power Point.


Excellent interpersonal, leadership, motivation and planning skills


Person should know what products are handled by the Company


Person should have a good understanding of quality as a key value


Operational knowledge and understanding of service delivery


Ability to understand instructions and to accurately carry out instructions - must listen effectively and convey ideas logically


React to customers in a courteous and professional manner and maintain at the highest level


Person should be able to propose different solutions to problems - must be able to act of their own without being urged to do so


Knowledge of logistics market trends, opportunities and challenges

Languages

English - verbal and written