Outbound Sales Team Leader
Ballito, ZN, ZA, South Africa
Job Description
The
Outbound
Sales Team Leader
will be responsible to assist in providing quality and efficient service to our Clients through leading, managing, developing and motivating a team of Agents.RESPONSIBILITIES:
Drive the operational agenda by providing daily direction and communication to Agents to ensure that daily and weekly targets are met Provide appropriate direction and dispute resolution for workplace problems Maintain service levels, key performance indicators and performance management Communicate & report accurate performance metrics to the respective department manager Always promote 'Best Practice' Undertake required administration Monitoring of Agents through call listening and verifying of valid transfers. Provide the necessary feedback, coaching, training, and development to productivity, quality, and overall work standards Respond appropriately to discipline issues and maintain behaviour. Create and maintain a high-quality work environment so team members are engaged and motivated to perform in an honest and transparent working environment premised on integrity
REQUIREMENTS:
Grade 12 or NQF level 4 equivalent Literate in Microsoft Excel, PowerPoint, and Word Hands on experience with MS Office and MS Excel Attention to detail Excellent interpersonal skills
Minimum two years management experience and expert knowledge of outbound insurance or sales
Job Types: Full-time, Permanent
Work Location: In person
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Job Detail
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Job IdJD1502962
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationBallito, ZN, ZA, South Africa
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EducationNot mentioned