Job Description

Outbound Sales Agent

We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment displays our passion to create a great place for our people to work and it is teamwork that drives our success.

Job Purpose:
Nutun CX is currently seeking a creative and driven individual to fulfil the role of outbound Sales Agents. The Sales Representative is responsible for selling products and meeting customer needs while obtaining orders from existing or potential sales outlets. They ensure that the customer is satisfied and adequately taken care of while making a purchase. This way, they can establish new accounts for their employer.

Job Objectives:

• To deliver excellent customer experience and drive new acquisitions.
• Target and revenue driven
• Increasing upsells and cross-sells
• Improving customer Retention by providing an exceptional customer experience.
• Enhancing your sales processes and sales activities
• Increasing outreach to qualified leads and cutting time wasted on unqualified leads

Education and Experience Requirements:

• Grade 11 or Matric
• Minimum of 1 year mobile UK/ Broadband experience
• Clear criminal record
• No ITC Listing

Job Knowledge and Skills Required:

• Confidence - Not all prospective customers will want to buy what you're selling and to deal with these rejections you'll need a high level of confidence, positivity, and tenacity.
• Resilience - Reacting positively to these knockbacks is essential. Each sale can be full of obstacles, so you must have the belief to overcome any challenges thrown your way.
• Active listening -Communication is fundamental in building trust and creating a rapport with customers. It's important that salespeople are confident and knowledgeable when advising customers, but the value of listening can easily be overlooked.
• Rapport Building -Unleashing your personality is equally valuable when it comes to developing your customer service skills. Coming across as authentic and engaging will endear you to others and gain their trust.
• Entrepreneurial Spirit - The top sales candidates possess genuine entrepreneurial drive and spirit. Something as simple as trading on eBay can go a surprisingly long way in showing you're able and agile enough to create your own breaks.

Essential Competencies:

• Product Knowledge
• Solutions Orientated
• Negotiating Skills
• Relationship Build
• Emotional Intelligence

We endeavour to provide feedback to all candidates whenever possible, however, if you do not hear from us within 14 days from the closing date, please consider your application unsuccessful.

All positions will be filled in accordance with our Group Employment Equity plan

Nutun