Job Description

RESPONSIBILITIES

The successful incumbent will support sales growth through effective customer service and drive supply chain processes as well as provide solutions in terms of supply chain operations. The successful incumbent will be the main point of contact to allocated customers / products / SBU's and their responsible sales colleagues.

Duties will include the following:

Sales Order Management (per respective order strategy MTS, MTO, MTF, MTB) including order receipt, timely acknowledgement, availability check, order entry and FIFO allocation in close contact with related parties within BASF. Keeping customer updated with regular information pertaining to orders and shipments. Guiding sample process and relevant sample stock.

Credit Management: monitoring customer over-dues and support in resolving account related queries. Effective communication with CRM Team with regards to FSCM process to ensure proactive in-house resolves.

Customer Master data management: ensure master data is always up to date and optimized.

Non-Conformance Management: process non-conformance with relations to the OTC process and order adjustments.

Resolution of all sales and/or customer related queries. On-time, accurate and visible reporting on required business unit and team reporting.

Inventory management through supporting S&OP with monitoring and balancing supply and demand while in full support in giving input to aging stock as well as efficient material and batch management; at the same time ensuring that DIVs are adhered to and monitored together with S&OP Planner.

Accurate and efficient entry of order; automation of SD processes (PPI).

Support in initiatives on rolling out and implementation of the GB/OS Customer Service strategy.

Adhere to and align with Global Sales required KPIs.

Be responsible and accountable in ensuring that backup is sufficiently trained as per the OTC SOPs and respective BU desk profile, and that emergency communication channels are established.

QUALIFICATIONS

Bachelor's degree in Business, Logistics & Supply Chain or equivalent tertiary education

Minimum 3 years of experience with Customer Services & Supply Chain in Southern Africa Market

Solid SAP experience and sufficient Microsoft Office computer skills

Excellent interpersonal skills

BENEFITS

Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company. BASF is an equal opportunity employer which we embrace diversity and the principles of employment equity.

ABOUT US

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That's what we call you@BASF. Click here to learn more.

We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

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Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Johannesburg, ZA

BASF Holdings South Africa (Pty.) Ltd.

Marketing & Sales

Temporary

94153

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BASF