Job Description

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the worldxe2x80x99s biggest brandsxe2x80x94and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Wexe2x80x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, wexe2x80x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Global Process Owner, Order to Cash (AVP).

In this role, you are responsible for the design, transformation, and successful delivery of Order to Cash services. This includes, but is not limited to, operational support, transformation leadership and consulting for end-to-end Customer Master data, Contract Management, Order Management, Order Fulfillment, Billing, Credit Management, Collections, Dispute Management, Cash Application and Reporting.

Responsibilities

Develop a complete global understanding of the Order to Cash processes, apply industry leading practices, and serve as the lead person for the specific process domain, guiding the businesses in process delivery and transformation.

Identify key performance indicators for the process and monitor the overall health of the process using these indicators.

Advocate for the process, ensure proper process training is conducted and coach process practitioners.

Support large global change programs and ensure they are successfully delivered and adopted by the business, post implementation.

Consult, select, prioritize, and lead change initiatives identified for OTC, using business process improvement tools and techniques to drive continuous improvements.

Support ERP and other system implementation teams in validating and executing business specific requirements.

Offer independent domain knowledge, as to what practices and digital tools are available in the marketplace and therefore comparable to any Genpact solutions for implementation.

Collaborate with other tower GPOs within Genpact to ensure effective ways of working across towers and identify cross tower pain points and identify resolutions.

Ensure a constant awareness of client business changes, systems, policies, and procedures.

Build effective relationships with senior Client leaders across markets / regions / group.

Pursue and obtain client sponsorship to run specific projects to deliver operational efficiency / control improvements.

Qualifications we seek in you!

Minimum qualifications

University graduate

Experience designing and transforming large global business processes.

Strong customer service skills and focus.

Preferred qualifications

Masterxe2x80x99s degree

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

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