Job Description

Job Title: Order Capture Clerk (3 months contract)

Purpose of the Role:

The Order Capture Clerk will be responsible for the accurate and timely entry of customer orders and uplift requests into the system. This role plays a critical part in ensuring smooth workflow and communication across the value stream, with a specific focus on key accounts and specialist orders. The ideal candidate will bring strong data accuracy, attention to detail, and a warehouse, logistics/supply chain background to maintain and optimize order processing.

Key Responsibilities:

Timeous and accurate capturing of all orders and uplift requests received from internal and external customers. Proactively identify and escalate issues or missing information to the Lead that may prevent seamless workflow or timely order fulfilment. Maintain constant, accurate communication with the value stream (sales, warehouse, transport, procurement, etc.). Prioritize and monitor Key Accounts and Specialist Requirement Orders to ensure service level adherence. Use order processing and ERP systems effectively to manage and track order statuses. Validate and verify order data to ensure data integrity and prevent fulfilment errors. Generate and share reports on order status, delays, and backlog management as required. Participate in continuous improvement initiatives and suggest process enhancements. Collaborate with cross-functional teams (logistics, customer service, procurement) to resolve order issues. Uphold compliance with company policies, regulatory requirements, and standard operating procedures.

Key Requirements:

Education:

BTech / National Diploma in Logistics Matric

Experience:

Minimum 3-5 years in supply chain, logistics, procurement, or order administration. Proven experience in data entry, supplier/vendor maintenance, and logistics coordination.

Systems & Tools:

SAP - Inventory and procurement modules Excel - Intermediate to advanced level (pivot tables, formulas, reporting) Other: MS Office Suite, basic reporting tools

Skills & Competencies:

Strong

data accuracy

and

attention to detail

Effective

communication and reporting

skills

Analytical thinking

and problem-solving orientation Ability to manage

multiple priorities

and tasks simultaneously Knowledge of

logistics processes

and

supply chain flows

Strong sense of

ownership

,

responsibility

, and

urgency

Familiar with

process improvement

methodologies Customer-oriented with a collaborative attitude

Desirable Attributes:

Experience working with

key accounts

or high-priority orders Knowledge of

customs/shipping documentation

and compliance Adaptability and proactive engagement in cross-functional teams * Resourceful, results-driven, and focused on continuous improvement