Job Description

Act as liaison with customers.



Perform ongoing implementation of new technology and developments in the field of database management.



Developing automation solution for Cloud and OnPrem infrastructure



Coding Self Service solution



Assist customers with on-prem database, cloud database, and OCI related enquires.



Provide steering and guidance to our Oracle service provider.



Engage with Oracle support, create and manage SRs for on-prem and OCI related issues.



Action and resolve CIM (Critical Incident Management) tickets as required.



Raise and lead tasks PM (Problem Management) tickets as identified.



Action and coordinate CM (Change Management) tasks as required.



Maintain current knowledge of relevant Oracle technologies, service offerings, SLAs and KPIs



Maintain current knowledge about underlying Company infrastructure master solutions, e.g LINUX, Storage (SAN, NAS etc.)



Implement Corporate (AG) system policies and strategies.



Participates in continuous improvement efforts in enhancing performance and providing increased functionality.

Qualifications :

Degree in Computer Science or a related technical discipline, or



The equivalent combination of education, training or work experience, with Oracle Database and Oracle Cloud technologies preferably in design, build, maintenance, operations and DevOps roles.

Essential:

Experience with Oracle database architecture, logical and physical design, automation, documentation, installs, shell scripting, PL/SQL programming, backup & recovery concepts, and database performance and tuning (required)



Experience with Oracle Cloud Infrastructure, autonomous database on shared and dedicated infrastructure, provisioning and supporting of OCI resources (preferred)



Experience with UNIX/Linux (required)



ITIL process knowledge and work experience (required)



Any additional responsibilities assigned in the Agile Working Model (AWM) Charter

Advantageous:

Experience with Oracle Zero Downtime Migration tool (advantageous)



Experience with database migration to cloud (advantageous)



Experience with clustered infrastructure technologies like Veritas (advantageous)



Experience with RESTful web services (advantageous)



Proficiency with collaboration and communication Tools (advantageous)



Jira



Cnfluence



Micrsoft Teams



Experience with cloud computing (advantageous)



Amazn Web Services



Micrsoft Azure



Proficient in shell script development (advantageous)



Proficiency in DevOps toolkits for config management, monitoring (advantageous)



Terrafrm



Ansible



RunDeck



Nagis



Grafana



Being proficient in English as business language is essential, German language skills is advantageous.



Should have above board work ethics - this is of utmost importance.



Should be punctual and organised with the ability to prioritise.



Should have empathy towards the end users and colleagues.



Should be a logical and rational thinker to focus on current reality.



Should have strong analytical and problem-solving skills with a high attention to detail.



Should have the ability to understand and interpret Business needs and requirements with the ability to move concepts through to proposal and finally successful implementation.



Should have the ability to work as part of a team, inter dependant as well as independently and submit deliverables on time and in excellent quality. a SELF STARTER!



Should be flexibility to take up different tasks in the project.



Should have the ability and willingness to coach and give training to fellow colleagues and users when required.



Should have excellent interpersonal and organizational skills with ability to communicate effectively (both verbally and written) with both technical and non-technical colleagues and users.



Should be willing to consult and interact with our customers. In most cases they will be foreign customers and language barriers might exist.



Should be willing and able to travel extensively, for up to 2 weeks at a time (international)



Should be willing to provide 24 x 7 operational support (standby)



Between 5 - 7 Years