Job Description

Business unit, Department, Reporting
Business Unit Operate
Department Managed Services Cloud
Job grade/level M6
Core Description
Responsible for managing and leading support team on an operational level. Support best practices, deadlines, and quality control to provide enterprise level support to our customers/users within the Microsoft Solutions Collaboration COE
Key Deliverables / Primary Functions

• Provide input into the Centralised Support environment within Managed Services Cloud strategy accounting for current and future market forces and movements and in alignment with the Enterprise Cloud & Infrastructure Solutions strategy. Determine product sets and define the go-to-market strategy in support of Group strategic drivers.
• Coordination of the running and maintenance of Microsoft Solutions (MS Collaboration) and infrastructure in alignment with high levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts.
• Provide input, develop, and manage the implementation of processes and procedures to maintain or recover the delivery of systems and services in the event of any physical, technical, or environmental disaster or major outage, providing continuity of service to customer.
• Participate in multiple, large-scale, concurrent projects to successful completion in accordance with scope, budget, and service level agreements.
• Coordinate the identification and mitigation of strategic risk within Centralised Support Environment.
• Collaborate and optimum engagement between BCX Divisions and establish and enhance relationships and network with strategic partners, customers and vendors to create market dominance.
• Lead and promote a culture of performance excellence, employee engagement, innovation, and transformation.
• Translating customer requirements into working instructions for Delivery.

Core Functional Skills & Capabilities
Risk Management
Interpersonal skills
Technology Consulting
Infrastructure Technology
Core Behavioural Competencies
Job Match
Leading and supervising
Delivering Results & Meeting customer expectations
Applying expertise & Technology
Working with people
Deciding & Initiating Action
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Business or Information Technology
NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
3 years relevant experience in MS Collaboration environment. The experience must include relevant exposure to the specific ICT sector.
Alternatively, 5 years experience in MS Collaboration environment. The experience must include relevant exposure to the specific ICT sector.
Certifications
Applicable Industry Certification desirable
Applicable Azure Certification desirable
ITIL Foundation and practitioner desirable
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of Control 10
Level of Engagement Executive level, customers up to C Level, peers
Special Requirements / Employment Condition
Workplace / Physical Requirements
Hybrid Remote Worker
Non-Billable
Revenue Generating
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.