Operations Trainer Utilities Contact Centre
Cape Town, WC, ZA, South Africa
Job Description
The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit.
The role of a learning and development professional is a vital component in ensuring agents and operational teams are equipped with all the necessary tools and skills to achieve ongoing optimum deliverables and this will result in:
Increased employee engagement
Enhanced personal performance
Improved productivity
Enhanced customer experience
Increased employee retention
Key responsibilities:
Conduct new starter training as well as refresher, up-skilling and cross skill training including knowledge checks and assessments and ensuring support is provided daily.
Managing a group of trainees on a day to day basis including the administration of the group and follow through
Supporting in nesting and BAU and conducting and reporting on training needs analysis
Training Delivery:
Conduct new starter training as well as refresher, up-skilling and cross skilling training;Assessment:
Assessments must be completed for all training events; Remedial support must be provided to all delegates prior to re-assessment;Administration:
Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.Knowledge, skills and attributes required:
High proficiency in delivering impact training and facilitation; Strong planning, organizing and time management skills; High proficiency in verbal & written English; Strong communication and interpersonal skills; High attention to detail and accuracy; Exceptional administrative skills; The ability to work within a team; Self-motivated; Self-manageable; Strong customer service orientation; Proactive.
Additional Information
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Working Hours - Monday to Friday - 8PM to 6PM UK Time
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Job Detail
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Job IdJD1474449
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, WC, ZA, South Africa
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EducationNot mentioned