Operations Trainer Automotive Contact Centre
Centurion, GP, ZA, South Africa
Job Description
Main purpose:
The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units.
Key Responsibilities:
1.
Training Delivery
Conduct new starter training as well as refresher, up-skilling and cross skilling training.
2.
Assessment
Assessments must be completed for all training events. Remedial support must be provided to all delegates prior to re-assessment.
3.
Administration
Capture learner records in line with Ucademy requirements: Complete Annual Training Reports; Complete delegate attendance registers; Update operational skills matrix.
Qualifications
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Qualifications required:
Grade 12/Matric Tertiary qualification in training and development would be beneficial
Experience required:
2+ years' experience in Learning & Development Previous experience in an Automotive Role will be beneficial Training, coaching and mentoring experience Computer literacy at intermediate level (MS Office)
Knowledge, skills and attributes required:
High proficiency in delivering impact training and facilitation Strong planning, organizing and time management skills High proficiency in verbal & written English Strong communication and interpersonal skills High attention to detail and accuracy Exceptional administrative skills The ability to work within a team Self-motivated Self-manageable Strong customer service orientation Proactive
The ability to:
learn, understand and master new information and multiple processes quickly deal with complexity * take ownership and deliver results
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Job Detail
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Job IdJD1474476
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCenturion, GP, ZA, South Africa
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EducationNot mentioned