Job Description

To provide frontline support for all operational technology systems within the Distribution Centre, ensuring minimal downtime and optimal performance of automated and semi-automated systems, including conveyor systems, scanners, PLCs, WMS interfaces, RMS and network-connected devices.



Qualifications: Diploma or equivalent in Electrical Engineering, Mechatronics, Industrial Automation, or Information Technology.

2+ years' experience in a distribution centre, manufacturing, or logistics environment.

Familiarity with:

PLCs (e.g., Siemens, Allen-Bradley)

SCADA or HMI systems

WMS/WCS platforms

Networking basics (TCP/IP, switches, Wi-Fi)

Strong troubleshooting and diagnostic skills.
Ability to work under pressure in a fast-paced environment.

Responsibilities: Technical Support



Troubleshoot and resolve issues with warehouse control systems (WCS), Robotic Management System (RMS), warehouse management systems (WMS), and related hardware.

Provide hands-on support for barcode scanners, label printers, handheld terminals, and other operational devices.

Monitor and maintain PLC-controlled systems and conveyor automation.



Preventive Maintenance



Conduct routine checks on operational technology infrastructure.

Collaborate with maintenance teams to schedule and perform preventive maintenance on integrated systems.



System Monitoring & Reporting



Monitor system performance and generate reports on uptime, faults, and trends.

Escalate recurring issues and assist in root cause analysis.



Project & Change Support



Assist in the rollout of new technologies, upgrades, and system integrations.

Support testing and commissioning of new equipment or software.



Collaboration



Work closely with IT, engineering, and operations teams to ensure alignment and rapid issue resolution.
* Liaise with vendors and service providers for escalated support and warranty claims.