Job Description

Job Title:

Operations Technician

Department:

Roadside Safety Enforcement

Company:

TMT Services and Supplies (Pty) Ltd

Location:

eThekwini Metropolitan Municipality

Job Type:

Fixed term - 31 December 2028

Position overview

The Operations Technician is responsible for supporting the installation, maintenance, and troubleshooting of the company's technology systems, across one or more projects that may have different technology components. This role ensures that project equipment functions effectively and meets customer requirements. The ideal candidate will assist in both preventive and corrective maintenance tasks while maintaining records of maintenance activities. The Operations Technician may be assigned to work in the field, Deport or in the control room. Location is determined based on operational requirements.

Front end: Camera Operations:

The duties shall include but not be limited to:

Assist in the installation, and maintenance of equipment such as fixed CCTV cameras, mobile camera devices, point-of-sale device, and related infrastructure. Support in conducting routine inspections and preventive maintenance to ensure all equipment is in working order. Troubleshoot and resolve technical issues related to the systems, including connectivity and hardware failures. Maintain detailed logs of maintenance, repairs, and system performance. Work closely with the in-house technology teams to ensure optimal system functionality. Assist in updating and replacing outdated or faulty equipment as required. Follow standard operating procedures and safety protocols during maintenance activities. Support compliance with local security and privacy regulations where applicable.

Support:

The duties shall include but not be limited to:

Respond to service requests and emergency maintenance calls as needed. Inspection of equipment enclosures, equipment and sites and reporting of any issues. Maintaining the equipment by cleaning and authorized minor repairs of the equipment on a regular basis. Regular sites visit as required. Hardware inspection and set-up. Ensure that all assigned calls are resolved within the agreed timelines and updated and/or closed out timeously. Be available on a standby basis after hours, weekends and public holidays as required.

Installation:

The duties shall include but not be limited to:

Assist with camera installation as required including plinths, poles, signs, and cabling.

Vehicles:

The duties shall include but not be limited to:

Ensure that vehicles are serviced regularly. Daily inspection of the vehicle and reporting of any damage or repairs needed e.g., rust on vehicle or accidents. Ensure proper control and use of company vehicles. Ensure that the Company Fleet Policy is strictly adhered to.

General Administrative Duties:

The duties shall include but not be limited to:

Ensure that the attendance register is always up to date. Ensure that all front-end operations helpdesk calls are logged daily. Ensure logbooks are completed with every trip. Ensure that accidents are reported within 24hours of the occurrence to SAPS and Fleet Manager. Provide any front-end related reports as required. Ensure that all client interaction

Education and Experience

Matric, NQF equivalent or NQF Level 4 or higher. Minimum five years prior experience in maintenance operations relating to CCTV, Freeway Management Systems, Automatic Fare Collection Systems, Advanced Public Transport Management Systems, Fleet Management, Point-of-Sale or other business types underpinned by technology solutions. Ability to drive.

Skills and Competencies

Must be IT literate. Ability to operate basic computer systems. Strong attention to detail and excellent observation skills. Good problem-solving and analytical skills. Strong administration skills. Good communication skills for interacting with team members, law enforcement, and other stakeholders. Enjoy working in a team but also can work independently. Be patient, tactful, diplomatic, and approachable. Demonstration of customer service orientation. Willingness to travel. Flexibility to do shift work.

About TMT:

A guiding principle of our business is to build technology that essentially makes a difference. We are a South African company that has been in operation since 2002 with a rich history in servicing the Road Safety Enforcement, Public Transport and Safety & Security sectors.

We strive to bring together the latest technology with our industry experts to develop better, more efficient mobility experiences, and to quickly gain a deep understanding of the local mobility challenges our customers face and develop technological solutions that address the needs of both our customers and the citizens they serve.

At TMT, we believe that diversity drives innovation and strengthens our business value set. We are committed to fostering an inclusive workplace where individuals of all races, ethnicities, genders, abilities, and backgrounds are valued, respected, and empowered to thrive. Our hiring practices reflect our dedication to building a diverse team and creating equitable opportunities for all. TMT is committed to attracting top talent and welcomes all candidates who bring exceptional skills, fresh ideas, and a passion for excellence.

Should you wish to apply for this position, send your CV to hr@tmt.africa

Job Type: Temporary
Contract length: 36 months

Education:

High School (matric) (Required)
License/Certification:

drivers license (Required)
Work Location: In person