Job Description

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town's largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 350 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country's leading Internet Service Providers.

Where will the successful candidate fit in?

The main objective of the operations team leader is excellent customer service. In this role you will handle orders and its administration. In collaboration with the call centre, and service desk you will be responsible for supporting the customers and internet service providers driving customer satisfaction. Your leadership and excellent coordination skills will ensure the operations teams have the necessary fleet, logistics, equipment, and documentation to carry out their daily tasks in a safe, effective and efficient manner. You're always looking for ways to create more brand awareness and help to create a well thought off brand people can trust and depend on.

Key Outputs:

1.Customers - Client & ISP Management

Develops a trusting and mutually respectful relationship with internal and external clients and suppliers. Hear and resolve complaints from customers and the public where applicable. Schedule appointments and maintain and update the appointment calendar. Planning of marketing activations which includes engaging with ISP's and finding suitable locations. Ensuring Promotion teams are ready for each event. Attending promotions and activations - overseeing promotions activity for all relevant areas. Assisting in planning and attending events with the Marketing Team to promote the company brand. Assisting in setting up and coordinating all marketing material for special events, activations and meetings from planning phase to clean-up with the assistance of the marketing team. Documenting activities by taking pictures which will be used for social media purposes. Management of Social Media Platforms (Facebook) including network notices etc. Proactively look for marketing/branding opportunities and alliances.

2.Internal Business Processes

2.1) Operational

Data management and administration. Updating and communicating timeframes with customers. Internal communication. Day-to-day management of internal databases. Perform administrative tasks such as proof reading, transcribing handwritten information and working with invoices and other documents. Draw up and keep spreadsheets for office use to keep track of client/staff records/stock. Ensure a quick turnaround on all vehicles and equipment for maintenance, repairs etc.

2.2) Governance

Complies with company structure and reporting lines Ensures that procedures and systems are in place to act as checks and balances on the information being received / sent Ensures that the company demonstrates compliance with relevant legislation, regulations, and ethical standards e.g. vehicle and driver licensing, POPI act etc.

3. General

File and maintain records as well as all other administrative tasks. Take a proactive approach in mitigating asset and business risks Manage all office consumable stock. Any other administrative task required.
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Requirements

Grade 12 equivalent or equivalent Computer literate - Microsoft Office (Outlook, Excel, Word) Google (Docs, Sheets) 5 Years administrative experience Basic understanding of the fibre business (Advantegous) 2 Years Customer Service experience 2 Years Leadership experience
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Benefits

Medical Aid (Discovery) Reduced Gap Cover Rates (Turnberry Premier) Medical Insurance (Momentum - Health4Me) Discounted Internet Connectivity Free Employee Wellness Programme (Lyra) Exposure to latest industry technologies and standards * Lastly, a work environment that rivals the very best!