Operations Specialist
Johannesburg, Gauteng, South Africa
Job Description
JOB DESCRIPTION:
Job Title: Operations Specialist
Employment Type: Hybrid, 6 Months Contract (Renewable)
Work Location: Johannesburg
MORE ABOUT THE AREA AND TEAM:
- The role is within the Personal Loans Product area which is responsible for all loan products to customers. Within the team, operations are a critical area that focuses on system and process enhancements to optimize customer and colleague experience.
- Automation of processes, recons etc.
- Developing AI to execute BAU repetitive tasks.
- Support with investigations, analysis, and operational remediation.
- Review of credit bureau exceptions, investigate, drive resolution and re-submit rejected accounts.
- Implement AI solutions to process auto closures and other account fixes so data/analytical ability is required.
- Support Product rule review exercise on maintenance specific business rules.
- Execute credit balance remediation.
- Clear non disbursements.
- Recon ROBOT report daily and ensure no journal failures.
- Review daily ops dashboard and ensure that issues are being resolved.
- Address Loan general enquiries.
- Account level screen prints for complaints / enquiries.
- Document retrieval and review of exception reports, documenting all processes, understand systems etc.
- Preferably knowledge of credit products/loans.
- 5+ years of industry experience.
- Automation and robotics/AI.
- Negotiable depending on Qualifications and Experience.
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Job Detail
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Job IdJD1266596
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned