Operations Specialist: Imacd
Centurion, Gauteng, South Africa
Job Description
CORE DESCRIPTION:
Responsible for the management and execution of IMACDs (Installation, Move, Add, Change, and
Disposal) within Converged Communications. Support the Technical Architects (TA) in daily operations,
by assisting with documentation, basic quoting and support system interaction.
KEY DELIVERABLES/PRIMARY FUNCTIONS:
- Understand the business rules of the various products, services and underlying technologies.
- Understand the relevant processes and the pre-sales elements, from customer initiation to billing finalization.
- Interface with various internal business units and understand the impact of the work done by these business units within the scope of the required.
- Access the relevant change request platform and retrieve the Action Item (AI)/ Service Request (SR)/ Change Request (CR), or alternatively create an AI/SR/CR on the relevant system from a customer-initiated request.
- Access internal applications/systems to do quoting or validate addresses and attach documentation.
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Business/ Commerce OR NQF 4: Grade 12
- Minimum 3 year in ICT or Telecommunications industry
- Minimum 5 year in ICT or Telecommunications industry of only Grade 12
- Ability to cope under pressure.
- Ability to work extended /long hours as and when required.
SALARY: R9 000 per month
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Job Detail
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Job IdJD1263101
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R9000 per month
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Employment StatusPermanent
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Job LocationCenturion, Gauteng, South Africa
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EducationNot mentioned