Operations Manager Travel Concierge Company Cape Town #042
Cape Town, Western Cape, South Africa
Job Description
- Ensure all tasks are executed professionally, efficiently, and with a focus on guest satisfaction.
- Act as the primary liaison between guests and the company, providing outstanding customer service.
- Prepare work schedules based on occupancy forecasts and client requirements.
- Collaborate with clients and the Guest Services team to meet their specific needs and preferences.
- Proactively upsell additional services to enhance the guest experience.
- Maintain the quality of work to meet or exceed the company's high standards.
- Undertake other relevant assignments as requested by the management.
- Extend a warm welcome to guests upon arrival, serving as their host and main point of contact.
- Provide comprehensive concierge services, including recommendations, reservations, and personalized assistance.
- Ensure the availability and upkeep of a luxury vehicle for guest transportation needs.
- A background in luxury travel and concierge services is essential.
- Exceptional communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proven track record of efficiently managing and coordinating tasks.
- Ability to work both independently and collaboratively within a team.
- Sales-oriented mindset with a focus on upselling additional services.
- Proficiency in maintaining and handling luxury vehicles.
- Flexibility to adapt to the dynamic nature of the travel industry.
- Attention to detail and a commitment to delivering a premium guest experience.
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Job Detail
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Job IdJD1271351
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationCape Town, Western Cape, South Africa
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EducationNot mentioned