Job Description

Operations Manager - Luxury Travel Concierge Company - Cape TownHospitality Jobs Africa is seeking an experienced and passionate Operations Manager to join our clientxe2x80x99s team based in Cape Town. Our client is a luxury travel concierge service provider, specializing in luxury villas and apartment accommodation complimented with hotel like services. If you have a background in luxury travel and concierge services, possess exceptional organizational and interpersonal skills, and are dedicated to ensuring guests have a remarkable experience, we invite you to apply.As the Operations Manager, you will be responsible for orchestrating all operational aspects of our clientxe2x80x99s luxury travel concierge services in Cape Town. Your role will be pivotal in maintaining the high service quality and exceeding guest expectations. This position requires a dedication to professionalism, efficiency, and a passion for delivering a superior guest experience.RESPONSIBILITIES:Ensure all tasks are executed professionally, efficiently, and with a focus on guest satisfaction.Act as the primary liaison between guests and the company, providing outstanding customer service.Prepare work schedules based on occupancy forecasts and client requirements.Collaborate with clients and the Guest Services team to meet their specific needs and preferences.Proactively upsell additional services to enhance the guest experience.Maintain the quality of work to meet or exceed the company's high standards.Undertake other relevant assignments as requested by the management.Extend a warm welcome to guests upon arrival, serving as their host and main point of contact.Provide comprehensive concierge services, including recommendations, reservations, and personalized assistance.Ensure the availability and upkeep of a luxury vehicle for guest transportation needs.PACKAGE:The salary is negotiable and will be determined based on the applicant's qualifications, experience, and referencesREQUIREMENTS AND QUALIFICATIONS:A least 6 years luxury travel and concierge work experience within the travel and tourism industry.A least 4 yearsxe2x80x99 experience as an operations manager in a luxury and concierge companyHigh school qualification or a diploma in a closely related field.South African Citizenship / Permanent Resident Citizenship / Valid Work Permit requiredA background in luxury travel and concierge services is essential.Exceptional communication and interpersonal skills.Strong organizational and time-management abilities.Proven track record of efficiently managing and coordinating tasks.Ability to work both independently and collaboratively within a team.Sales-oriented mindset with a focus on upselling additional services.Proficiency in maintaining and handling luxury vehicles.Flexibility to adapt to the dynamic nature of the travel industry.Attention to detail and a commitment to delivering a premium guest experience.Our client is an equal opportunity employer, and encourages candidates with luxury travel and concierge backgrounds to apply.If you are passion for delivering top-tier service in the luxury travel and concierge industry, and you meet the qualifications above, please send your resume and a cover letter outlining your relevant experience to apply below In your cover letter, highlight your dedication to providing exceptional guest experiences.If you have not heard back from us within 7 days, please accept that your application was not successful on this occasion. Have a look at more of our available jobs in the Hospitality and Catering industry

JTJ Group