Job Description

Job Summary
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A small luxury boutique hotel property in the Stellenbosch region requires a hands-on operations manager.
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Kindly note this position is live-out, no accommodation offered. The job role will have a strong emphasis on F&B.
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Responsibilities:
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Overseeing Daily Operations:
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Managing all aspects of the hotel's daily operations, ensuring smooth and efficient functioning across all departments (front desk, housekeeping, food and beverage, maintenance, etc.).
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Staff Management:
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Recruiting, training, and supervising hotel staff, including scheduling, performance management, and fostering a positive work environment.
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Budget Management:
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Managing and controlling hotel expenses, developing and monitoring budgets, and ensuring financial efficiency.
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Inventory Management:
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Overseeing inventory levels for all departments, ensuring adequate supplies and equipment are available, and minimizing waste.
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Guest Satisfaction:
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Ensuring high levels of guest satisfaction through attentive service, prompt issue resolution, and creating a welcoming atmosphere.
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Maintaining Standards:
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Implementing and enforcing operational policies and procedures, ensuring compliance with health and safety regulations, and maintaining high standards of cleanliness and quality throughout the hotel.
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Coordination and Collaboration:
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Working closely with the GM and department heads to streamline operations, improve communication, and resolve any operational issues.
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Problem-Solving:
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Addressing and resolving guest complaints, operational challenges, and any other issues that may arise.
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Reporting:
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Preparing and reviewing performance reports, providing updates to senior management on key metrics and operational performance.
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Strategic Planning:
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Contributing to the development and implementation of operational strategies to improve efficiency, enhance guest experience, and increase profitability
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Minimum Requirements:
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Matric Grade 12
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Minimum 5 years Hospitality Management experience
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Valid SA Driver's License
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Excellent Reporting Skills (Excel)
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