Job Description

Role Overview

City Estate is seeking an

experienced and dynamic Operations Manager

to lead and oversee the offshore operational activities of our

Block Management Services

.
Based in our

Cape Town back office

, the successful candidate will play a key role in ensuring all

desk-based operations

are efficiently managed while

supporting our UK-based freelance team

in delivering exceptional property and block management services.

Key Responsibilities

1. Operational Oversight

Manage all desk-based activities related to block management, including

service charge budgets

,

financial reporting

, and

compliance documentation

. Act as the main coordination point between the

Cape Town office

and the

UK freelance team

for onsite operational tasks.

2. Team Management

Supervise and support the

back-office team

to ensure efficient communication with residents, contractors, and stakeholders. Allocate, track, and monitor workloads to meet all deadlines and quality standards.

3. Process Optimization

Develop and implement improved

operational workflows

to boost productivity and accuracy. Ensure all

systems and property management software

are effectively utilized and maintained.

4. Client & Stakeholder Support

Facilitate clear and professional communication with

UK-based clients

, including residents, leaseholders, and freeholders. Prepare reports, assist in resolving issues, and maintain a high level of

customer satisfaction

.

5. Performance Monitoring

Track and report on key operational performance indicators. Monitor and manage

budgets

to ensure cost-effective service delivery.

6. Training & Development

Train and mentor back-office staff on block management procedures and best practices. Foster a

collaborative, growth-oriented

team culture.

7. Regulatory Compliance

Ensure all operational processes comply with

UK property and block management regulations

. Oversee proper documentation, including

service charge demands

,

budgets

, and

annual statements

.

Requirements

Proven experience in

operations management

, preferably within

property or block management services

. Strong understanding of

financial processes

, reporting, and compliance in the property sector. Excellent

communication and coordination skills

, especially across international teams. Proficiency in

property management software

and MS Office tools. Ability to manage multiple projects under tight deadlines. Experience in

leading, training, and developing teams

.

Salary & Benefits

Competitive salary

commensurate with experience.

Performance-based bonuses.

Opportunity for

career growth

within a dynamic and expanding company.
Job Type: Full-time

Work Location: In person