Job Description

The Operations Manager is responsible for achieving profit contribution and service excellence through effective management of staff, assets, and operational systems. The role ensures that business objectives are met, Service Level Agreements (SLAs) are consistently achieved, and operational activities align with the company's strategic and long-term goals.
Duties include:
Operational Management
Manage and oversee all operational activities within the allocated area to support the company's strategic plan and long-term objectives
Develop, implement, and maintain systems to ensure full compliance with client Service Level Agreements (SLAs)
Establish and manage cleaning plans for each site in line with contractual requirements
Conduct regular site visits, providing reports on activities, outcomes, and improvement recommendations
People & Performance Management
Implement cleaner work schedules and manage staff performance in line with company policies and procedures
Ensure staff receive appropriate training, including Health and Safety training in accordance with the OSH Act
Maintain strong working relationships with client representatives and internal stakeholders
Health, Safety & Compliance
Ensure compliance with Health and Safety requirements across all sites
Maintain up-to-date safety files and ensure adherence to statutory and company standards
Apply knowledge of OHS Act, ISO 9001 Quality Management, and Risk Management Systems
Asset, Stock & Resource Management
Manage the delivery and availability of cleaning chemicals, consumables, and equipment
Ensure all site equipment is maintained and in good working condition
Control and manage company assets responsibly
Financial & Commercial Management
Achieve monthly non-contractual revenue targets
Maintain and grow the existing customer base, including identifying upselling opportunities within current contracts
Manage direct expenses, overheads, and all cost factors affecting the profitability of the area
Provide monthly reporting, including horizontal feedback and variance explanations
Minimum Requirements Qualifications
Tertiary Qualification (NQF Level 6): Diploma in Property Management, Project Management, Operations Management, or a related field
Secondary Education: Matric (Senior Certificate)
Professional Registration: SAFMA Certified Facilities Supervisor (advantageous)
Minimum 3 years' experience in the Cleaning / Hygiene industry or outsourced property services environment
Licences & Statutory Knowledge
Valid South African Driver's Licence
Working knowledge of:
Occupational Health & Safety Act
ISO 9001 Quality Management Systems
Risk Management principles

Skills Required