Job Description

Job Summary
We're Hiring: Operations Manager - Boutique Coffee & Lifestyle Store
Cape Town CBD & Surrounds | Own Vehicle Required
We're looking for a dynamic Operations Manager to oversee the day-to-day operations of a modern coffee and lifestyle store based in the heart of Cape Town. This unique space blends artisanal coffee with retail offerings across the tobacco and alternative lifestyle industry.
If you have a passion for retail operations, customer experience, and team management - and enjoy working in a trend-forward, niche environment - this role could be the perfect fit.
Key Responsibilities:
Manage all in-store operations, including front-of-house service and back-office administration
Lead a small team and ensure high standards of customer service and product knowledge
Oversee inventory levels, coordinate with suppliers, and manage procurement
Ensure operational compliance with health, safety, and industry-related policies
Prepare staff rosters and oversee basic HR functions
Maintain accurate daily cash-up, reconciliation, and operational reports
Support marketing campaigns and drive store performance
Foster a positive team culture and customer-centric environment
Requirements:
Minimum 1-2 years of experience in retail, coffee shop, or hospitality operations
Proven leadership and people management experience
Familiarity with the tobacco or lifestyle retail industry will be advantageous
Must have a valid driver's licence and own reliable vehicle - essential
Must be based in Cape Town CBD or nearby surrounding areas
Comfortable working in an environment that includes coffee, vapes, and alternative lifestyle products
If you're highly organised, thrive in an energetic space, and enjoy managing a lifestyle-driven store, we'd love to hear from you.
O'Brien Recruitment
Recruiter