Operations Manager, Call Centre
Job Description
Operation Manager (Call Centre)
Job Responsibilities:
Manage overall operations of the call centre
Implement and monitor processes to improve efficiency and quality of service delivery
Develop and maintain strong inter-departmental relationships
Analyse data and metrics to identify areas for improvement
Ensure compliance with company policies and regulations
Essential Qualifications:
Excellent communication and leadership skills
MS Suite with advanced EXCEL
Proven experience in a managerial role within a call centre environment
Strong problem-solving and decision-making abilities
Desired Experience:
Minimum of 3 years of experience in a similar role
Experience in call centre, insurance, healthcare, utilities or financial services industries
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Job Detail
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Job IdJD1389408
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned