Job Description

Position Purpose:
Responsible for ensuring stability of the network and optimal Customer satisfaction.

Requirements:
Minimum Qualifications:

-CCNA qualification
-ITIL Foundation
Minimum Experience:

-2 years experience in a Cisco environment
Other Requirements

-Must be willing to work weekends shifts on a monthly basis.
-Must be willing to work flexible shifts and overtime.
Responsibilities:
Cancellations & monitoring

-Ensure efficient processing of cancellation requests
-Monitoring changes on Zabbix processed as needed
Troubleshooting & local loop configurations

-Diagnose the problem, escalate the issue to tier 3/4/5 as quickly as possible with issues found
-Ensure all necessary local loop configurations are completed
Customer Communication

-Deal with Customers, either telephonically, Skype or via email, in a courteous, efficient, and prompt manner
-All emails to be written in appropriate business
-Ensure "active" listening at all times when dealing with Customers.
-Assist with redesign and new SIP and testing
Site visits and router configurations

-Visit sites as needed to do router installs, fault finding and various requested client site tasks Configure routers for new turnups and existing replacements

-Project Implementation
-Ensure efficient implementation and completion of project work
-Minimise cost of FE hours by ensuring proper preparation by the company engineer
-Hand over projects for monitoring and post implementation support
-Highlight problems and work with team to find solutions
Key Stakeholder Relationships
Internal

-All Internal Departments
External

-Customers, Service Providers , Vendors, Suppliers
Competency:
Knowledge

-Thorough knowledge of networks in the telecommunications industry
-Knowledge of customer service principles
Skills

-Written and verbal communication skills
-Practical understanding of network design
Behavioral

-Customer Responsiveness
-Teamwork
-Results driven.
-Problem solving skills.
-Attention to detail.
-Stress tolerance
-Resilience
-Iniatitive

ExecutivePlacements.com