Job Description

Job Summary

Due to significant existing and future growth, our client is looking for German speaking Operations & Customer Service Agents to join their team.

Applicants must be based in South Africa.

Working independently, within a team, you will oversee the day-to-day operations of our logistics marketplace, ensuring bookings run smoothly for both our customers and drivers.

Responsibilities included as an Operations & Customer Service Agent:

The type of work you could be asked to take on and trained within are:

• Driver management, onboarding and compliance

• Onboarding of new self-employed drivers onto the client platform, ensuring all compliance is met and availability is set.
• Issuing and taking queries on driver pay and statements.
• Driver spot check and ad hoc support
• Marketplace bookings

• Route building where required, overseeing the technology solutions to create viable routes and driver schedules.
• Allocation of bookings when necessary
• Managing any cancellations and ensuring refunds are issued.
• Customer interaction

• Taking Inbound calls, logging and escalating where necessary
• Query, complaint and dispute resolution

Vital requirements for the role of Operations & Customer Service Agent include:

• Ability to work 100% remotely with a quiet and permanent home working environment (checks will be required and ongoing)
• Fluent in German in both speech and written skills at advanced level is an absolute must
• High level of computer literacy is required, this is a 100% online web based position
• High-speed, reliable internet connection (speed tests will be required and ongoing)
• Willingness and understanding that your full working day will be monitored and recorded by our employee monitoring software.

Skills and experience needed to be successful as an Operations & Customer Service Agent:

• Clear English & German communication skills both written and verbal.
• Ability to learn quickly and understand software products and features.
• Attention to detail in configuration and documentation.
• Must be able to work independently as well as a member of a cross-functional team based in the UK.
• Ability to work in a very fast paced, high growth ever changing operational environment.

If you have the drive and determination to make an impact on a growing business, apply now!

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