Job Description

Adumo Payouts, a division of Lesaka Technologies, specialises in offering secure, prepaid payout solutions--both physical and digital--that are widely accepted wherever Mastercard is used. Trusted by over 500 South African corporations, it enables businesses to streamline rewards, incentives, payroll, and expense management through a self-service admin portal that delivers instant funding, real-time visibility, and rich reporting. Our main purpose is to be a catalyst for Growth: Grow our customers, grow our communities, grow our continent and ultimately grow our people!

We're excited to invite passionate, detail-oriented individuals to apply for our

Operations Coordinator

position--a role at the heart of keeping our day-to-day activities running smoothly and efficiently. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in creating order from complexity, this is your chance to make a real impact. As an Operations Coordinator, you'll be a vital link between teams, ensuring processes run seamlessly, deadlines are met, and goals are achieved.

Responsibilities

Compliance & System Health

Receive and process orders from the sales department as per SLA Accurately capture data for orders, ensuring that customer files are updated Issue cards and supply all relevant documentation for all order forms Load cards on appropriate systems and ensure all relevant spreadsheets or files are updated Manage card and associated stationery stock and inform line management when stock needs to be replenished Handle queries related to courier services and prepare orders for courier collection Extract information from the FICA portal and update database and advise clients of missing FICA documentation or data Provide feedback to clients following corporates registration and hand general enquiries related to Corporates as per SLA File order forms Assist with preparations for archiving of files twice per year with MetroFile, including packing files into boxes, filling in forms and marking boxes

Client Satisfaction

Ensure that all client and beneficiary interactions and responses to requests are accurate, agile, timeous and courteous Maintain service level agreements (SLA) with internal and external clients Answer calls within SLA and Assist with telephonic queries, including assisting clients with account balances, transactions on their and statement queries Assist with all client query emails within SLA Escalate issues to Senior Operations Admin or Line Manager as necessary

Requirements

Minimum Experience

Matric (NQF level 4) 1-2 years' experience in an administration role

Desired Experience

1 - 2 years in an administration role in a retail or client facing space

Ideal Experience

2 - 3 years in an administration role in a retail or client facing space Business Administration Certificate (NQF level 4 or 5) Advanced Excel course would be advantageous

Knowledge

Desk top Support (Customer Facing) Customer engagement Windows Desktop Excel Payment's industry/systems Sales force workflow Practical knowledge of administration Basic understanding of systems applications

Skills

Problem-solving Communication - verbal and written - explain technical things in simple terms Administration Customer Service Planning and organization Time management Analytical Technical

Leadership

Attention to detail Motivated Team player Self-starter Initiative Innovation to improve Willingness to learn Adaptability Self-motivation Deadline-driven


Please consider your application unsuccessful should you not receive any communication from us 2 weeks from the application closing date.