Job Description

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Operations Assistant
We are seeking an organized and proactive Operations Assistant to support our client's team in managing daily operations and administration. This role is vital for planning, coordinating, and following up on work orders, ensuring both their technical team and clients needs are met efficiently.
More About the Company
Our client has been serving clients for over eight years, with a management team and staff boasting over fifty years of combined experience in the construction and plumbing industry. They are committed to excellent service, technical expertise, and professional project handling.
Location: Boksburg
Salary: R9,000 R14,000 (depending on experience)
Available Positions: 1
Working Hours: 07:00 17:00
Start Date: As soon as possible
Key Responsibilities
Client Appointments & Scheduling:
Book appointments with clients and reserve time slots in plumbers diaries.
Create job cards for bookings.
Ensure technicians follow Eworks instructions (e.g., on route, on site, completed).
Administrative & Financial Support:
Generate invoices from quotes/completed jobs, adjusted to actual events.
Create purchase orders and link purchases to specific jobs.
Load accountability information for defaulting clients.
Documentation & Reporting:
Assist with creating COCs.
Type and distribute client and insurance reports.
Upload and distribute photos.
Customer Service & Feedback:
Administer client feedback (rate cards).
Contact customers to assess satisfaction levels and address complaints.
General Support:
Assist with fleet management administration.
Perform any other ad hoc duties as requested by management.
Job Requirements:
National Senior Certificate.
National Diploma or similar qualification.
25 years experience, able to work independently without close supervision.
Excellent knowledge of Microsoft Office and office management software (ERP, etc.). * Highly advantageous if candidates have prior experience working with EWorks Manager.
Familiarity with office management procedures and basic accounting principles.
Outstanding communication and interpersonal skills.
Excellent organizational and leadership abilities.
Are you an administrative powerhouse with an eye for detail and a passion for smooth operations? Apply now wed love to meet you! )
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Operasionele Assistent
Ons is op soek na n georganiseerde en dinamiese Operasionele Assistent om ons klient se span te ondersteun in die bestuur van daaglikse bedrywighede en administrasie. Hierdie posisie speel n belangrike rol in die beplanning, koordinering en opvolging van werksopdragte, en verseker dat ons klient se tegniese span en kliente se behoeftes doeltreffend hanteer word.
Meer oor die Maatskappy
Ons klient bedien kliente al meer as agt jaar, met n bestuurspan en personeel wat gesamentlik oor vyftig jaar se ondervinding in die konstruksie- en loodgieterbedryf beskik. Ons klient is toegewy aan uitstekende diens, tegniese kennis en professionele hantering van elke projek.
Ligging: Boksburg
Salaris: R9,000 R14,000 (afhangend van ondervinding)
Beskikbare Posisies: 1
Werksure: 07:00 17:00
Begindatum: So gou as moontlik
Hoofverantwoordelikhede
Kliente-afsprake & Skedulering:
Maak afsprake met kliente en bespreek tydgleuwe in loodgieters se dagboeke.
Skep werkkaarte vir besprekings.
Verseker tegnikuste volg Eworks-instruksies (bv. op pad, op terrein, voltooi).
Administratiewe en Finansiele Ondersteuning:
Genereer fakture vanaf kwotasies/voltooide werk, aangepas volgens werklike gebeure.
Skep aankooporders en koppel aankope aan spesifieke werke.
Laai inligting vir aanspreeklikheid by wanbetalende kliente.
Dokumentasie en Verslaggewing:
Help met die opstel van COCs.
Tik en versprei klient- en versekeringsverslae.
Laai fotos op en versprei dit.
Klientediens & Terugvoer:
Administreer klienteterugvoer (beoordelingskaarte).
Skakel kliente om tevredenheidsvlakke te meet en klagtes aan te spreek.
Algemene Ondersteuning:
Help met vlootbestuursadministrasie.
Voer enige ander ad hoc-take uit soos deur bestuur versoek.
Posvereistes:
Nasionale Senior Sertifikaat.
Nasionale Diploma of soortgelyke kwalifikasie.
25 jaar ondervinding, en in staat om onafhanklik te werk.
Uitstekende kennis van Microsoft Office en kantoorbestuursagteware (ERP, ens.). * Baie voordelig indien kandidate vorige ondervinding het met die gebruik van EWorks Manager.
Bekendheid met kantoorbestuursprosedures en basiese rekeningkundige beginsels.
Uitstekende kommunikasie- en interpersoonlike vaardighede.
Goeie organisatoriese- en leierskapsvermoens.
Is jy n administratiewe meester met n oog vir detail en n passie vir gladde bedrywighede? Doen nou aansoek ons sien uit daarna om jou te ontmoet! )