Job Description

Purpose of the Role
Operations form the backbone of the companies promise - the seamless delivery of warmth,
reliability, and authentic luxury. The National Operations Assistant supports and strengthens
operational excellence across all the properties under the guidance and leadership of the
CEO.
This role provides structured, reliable support so operational systems run smoothly, compliance
is continuously monitored, and follow-ups are handled with discipline and care. The role
Safeguards the companies assets through administrative rigour, supports legal, regulatory, and
safety compliance, and helps uphold uncompromising brand standards.
By managing detail, coordination, reporting, and follow-through, this role frees senior
leadership to focus on strategy, people, and growth - ensuring the collections experience
remains genuine, gracious, and consistently exceptional.
Valuable Final Product (VFP)
A CEO who is fully supported by accurate information, disciplined administration, and reliable
operational follow-through - enabling the group to operate as a resilient, efficiently run
collection of properties where assets are well maintained, stock is well managed, and long-term
value is protected. All operational administration and follow-ups are meticulously handled so
that leadership is always informed and up to date.
Key Responsibilities
Division 7 - Executive Management Support
Compliance - Lodges
Maintain ongoing communication with each General Manager and Annerien to ensure all
liquor, firearm (where applicable), operating, and tourism licences are valid and compliant
per property.
Conduct regular spot checks with General Managers to ensure all critical compliance
documentation (operational files, certificates, permits, and licences) is current, securely
stored, and audit-ready.
Coordinate with Warwick on legal compliance matters as required, ensuring no direct
engagement with town councils occurs outside agreed channels.
Monitor and confirm that General Managers are maintaining full legal and regulatory
compliance across all provinces.
Outcome: General Managers are supported and monitored so properties operate legally,
ethically, and transparently, with compliance documentation always current.
B-BBEE
Track the B-BBEE scorecard in collaboration with Division 1 (Meagan) and Division 3 (Jason).
Work closely with the CEO to review and reconcile quarterly B-BBEE spend with Accounts
(Jason and Arthur), ensuring alignment with projected turnover.
Assist with administration and coordination of the companies Dragon's Den initiative,
including documentation, tracking, and follow-ups.
Outcome: Consistent progress toward an annual minimum Level 4 B-BBEE status through
accurate tracking and disciplined reporting.
Insurance - Lodges
Work with each General Manager to ensure all fixed assets, vehicles, and business
operations are adequately insured.
Maintain accurate, up-to-date asset registers verified by General Managers, supported by
photographs and video records stored on the central server.
Track insurance claims submitted by lodges, monitoring progress and escalating delays or
issues where necessary.
Verify that CAR policies are in place prior to any construction and that required
documentation is provided to banks where applicable.
Coordinate annual renewals of group vehicle and liability insurance policies in collaboration
with Gaenor.
Outcome: Insurance documentation is current and complete; assets and vehicles are correctly
covered and claims are monitored through to resolution.
Division 2 - Marketing Coordination Support
Quarterly Marketing Plan Distribution & Inputs
Support the CEO and Marketing team with distribution of the quarterly marketing plan to all
stakeholders (Sales, Marketing, Communications, GMs, and Graphics).
Gather inputs in advance to support an informed plan, including social media performance,
newsletters/email marketing, stakeholder communication, campaigns, and
marketing/media/sales trips to properties.
Track that updated plans and feedback points are shared timeously and that owners and
stakeholders have the latest version.
Outcome: Timeous information supports a well-informed marketing plan and improved
coordination across t

Skills Required