Operations And Technical Coordinator
Cape Town, Western Cape, South Africa
Job Description
:
To provide excellent service and support to customers, ensure smooth operation of monitoring tools, and manage the MPS Monitor system.
Key Duties and Responsibilities
- Log and manage service calls for SLA customers
- Schedule and coordinate printer engineers
- Oversee MPS Monitor: setup, reporting, and device management
- Manage print fleet software and installations
- Handle job cards, close tickets, and order parts
- Submit warranty claims (Lexmark & HP)
- Prepare quotes and invoices for billable services and consumables
- Monitor consumable levels using Printanista, MPS Monitor, and ConnectWise
- Order consumables, compare supplier pricing, and ensure cost compliance
- Perform admin tasks in Accumatica (Sales Orders, POs, GRVs, Invoices)
- Manage consumables reports
- Support with monthly SLA and CPC billing if required
- Assist with escalations, cancellations, and reinstatements
- Strong Excel skills (formulas, filtering, calculations)
- Accounting background
- Excellent organization and time management
- Able to work under pressure
- Reliable, loyal, and solution-oriented
- MPS experience is a plus
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Job Detail
-
Job IdJD1627854
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned