Job Description

The Operations & Office Manager provides operational and logistical support to the Programme Management Unit, alongside managing the day-to-day functions of the Genesis London office. This role requires strong coordination across teams and stakeholders, efficient office management, and proactive improvement and problem-solving.
KEY REQUIREMENTS AND ROLE RESPONSIBILITIESUK Office and Operations Support (50%)
Lead management of the Genesis London office, acting as the primary liaison with suppliers and service providers to oversee office equipment, maintenance, and supplies.
Coordinate and support onboarding processes for UK-based new hires, ensuring smooth integration.
Process office invoices and company cards, working with Finance on assigning and reviewing UK office running costs.
Organise and oversee logistics for meetings and UK events, including venue booking, equipment setup, invitations, and preparation of agendas and materials.
Assist with the preparation of presentations, briefing packs, and project documentation.
Support central IT with laptop management, including setting up, tagging, and repairs.
Serve as on-site support for visitors and liaise with global offices, including South Africa, Kenya, Nigeria, and Cote d'Ivoire, as needed.
Liaise and coordinate with other global offices (South Africa, Kenya, Nigeria, Cote d'Ivoire) and support the Office Manager based in the Head Office when required.
Manage communication and office updates, as well as the office desk booking system.
Support travel requests, as agreed, within the pre-approved process of the organisation, including flights, transfers, visa applications, insurance, accommodation, and car hire.
Support the Comms team in the development and printing of marketing promotional material, including leaflets and banners.
Programme Management Unit Operations Support (40%)
Provide project management support on strategic planning and operational delivery of organisational change management initiatives, creating business cases, workplans, and managing stakeholders.
Promote the visibility and services of the PMU by fostering strong, cross-functional collaboration and maintaining a solutions-oriented, responsive, and cooperative approach with both internal and external stakeholders.
Develop strong communication plans for the key initiatives led by PMU, including coordination of service offer communication.
Support organisational strategic initiatives focused on project management processes and systems, with particular focus on improvements and automation.
Assist with knowledge management initiatives, ensuring information is well-organised and accessible.
Assist with the coordination of security protocols and prepare corresponding forms.
Oversee the contracts registration process for Independent Contractors and provide guidance on the standardised approach, including due diligence and approvals.
Provide logistical and project monitoring support to project teams, ensuring compliance with all relevant policies and procedures.
Other Responsibilities (10%)
Utilise digital collaboration and productivity tools (e.g., Google Suite, generative AI tools) as part of daily work.
Perform additional duties as agreed to support PMU initiatives and project teams.
EDUCATION, KNOWLEDGE, SKILLS, EXPERIENCE AND PERSONAL COMPETENCIES
Education to degree level and/or experience in business administration, international development, or another relevant field.
3-5 years of experience in an operations, project coordination, or management role, preferably within a consultancy or humanitarian environment.
Demonstrable experience in managing strategic or improvement initiatives, coordinating events, workshops, or complex logistical arrangements is highly desirable.
Strong planning and coordination skills, particularly across distributed teams and hybrid environments.
High level of numeracy and familiarity with basic financial documents.
Proficient in the use of Google Suite applications (Docs, Sheets, Slides, Calendar).
Agility in adapting to and applying generative AI tools.
Demonstrable confidence and clear communication skills, both written and verbal.
A highly organised and structured approach to work with meticulous attention to detail.
Proven ability to work in a busy, fast-paced environment, demonstrating a solution-driven and positive attitude that allows for initiative and resilience.
Ability to deal with people at all levels, evidenced in good human relationship management.
Proficiency in managing confidential and sensitive information with discretion.
Confident working across geographies, cultures, and time zones, and with remote teams.
COMPANY DESCRIPTION
Genesis Analytics is a global impact firm that has worked in more than 100 countries across the world. Our roots are firmly in Africa, having worked in 42 of the 54 countries on the continent, making us a truly global African firm. Established in 1998, Genesis is headquartered in Johannesburg and has offices in Abidjan, Nairobi, Lagos, Goa, and London.
Our purpose as a firm is to unlock and realise value in the young world--the arc of countries with young populations stretching across Africa, the Middle East, South Asia, and parts of Southeast Asia--through jointly creating solutions with our clients. The foundation of our distinctive delivery lies in our technical skills and deep sector knowledge developed through our work within both the private and public sectors.
We have expertise in human development, youth employment, public health and financing, behavioural economics, competition economics and regulation, the digital economy, financial services strategy, monitoring and evaluation, and shared value and corporate impact. Some of our best work has been leveraging our complementary areas of expertise to find bespoke solutions.
Our clients include all levels of government, development agencies, foundations, regulators, banks, development finance institutions, non-government organisations, social businesses, and private companies.
Location: London Contract: Permanent, hybrid model. The job holder is expected to be in the office at least 3 days a week.
How to Apply
Please follow the online application process on the Genesis career portal on the website and only apply via this platform.
We cannot accept e-mailed CVs or other applications (for example, via LinkedIn or other job boards where we might advertise). We will only accept applications received via our ATS from the website career portal.
To ensure a fair and equitable hiring process, we will not discuss vacancies outside the formal application process, including before applicants apply.
Your application will be considered primarily for this role. If you are interested in multiple roles, please submit your application for each position.
Once you have applied via our career portal, you will receive a system-generated confirmation e-mail that your application was received.
NOTE: Please be advised that uploaded documents/attachments cannot exceed 4MB in total, as the system will not accept your application if they exceed 4MB combined.
Communication will be with the short-listed candidates only. If you do not receive feedback on your application within three (3) weeks, please consider your application unsuccessful.
Genesis Analytics reserves the right not to proceed with an appointment for any advertised role.
All appointments will align with Genesis Analytics' Employment Equity Plan and Transformation Policies.
All applications and personal information will be treated confidentially and in line with all relevant legislation and regulations, including POPIA (RSA) and GDPR (UK).

Skills Required