Job Description

Company:

Altwork (Part of Kosmas Enterprises Group)

Location:

Cape Town, South Africa

Reports to:

Group Managing

Type:

Full-time, Permanent

The Role

We are seeking an experienced Operations and Commercial Manager to lead our Cape Town office and oversee all back-office functions supporting the Kosmas Enterprises's real estate services division . This senior leadership position encompasses operations, sales support, administration,, and commercial growth initiatives across our property management platform, maintenance services division, and managed property portfolio. You will be the operational backbone of the group, ensuring seamless coordination between Cape Town and UK-based teams.

Key Responsibilities

Back-Office Leadership & Administration

Lead all back-office functions including administration, sales support,, and customer service Implement and maintain CRM, project management, and operational software systems Ensure data accuracy, reporting compliance, and document management across all business units

Operational Leadership

Oversee day-to-day support operations for all property services business units Establish and monitor KPIs, driving continuous improvement initiatives Coordinate cross-functional activities between property management platform, maintenance services, and managed portfolio Implement standardised operating procedures ensuring consistency and quality across service lines Support operational integration for newly acquired businesses, ensuring smooth transitions

Sales & Commercial Growth

Lead sales support functions: lead generation, qualification, and pipeline management Develop and execute commercial growth strategies to expand revenue streams Identify and pursue cross-selling opportunities between business units Support tender submissions and contract negotiations for public sector and commercial contracts Manage client communications, follow-ups, and relationship nurturing; develop sales collateral and proposals

Platform & Services Coordination

Act as operational bridge between technology platform and service delivery teams Coordinate service fulfilment to platform users (landlords, tenants, property managers) Manage customer enquiries, bookings, and service scheduling through the platform Work with technology teams to identify operational improvements and feature requirements

Financial & Performance Management

Prepare and manage operational budgets, monitoring expenditure against targets Produce regular operational, sales, and commercial reports for senior leadership Track revenue performance and implement corrective actions; support financial forecasting Identify cost reduction opportunities while maintaining service quality

Team Leadership & Development

Build, lead, mentor, and develop the Cape Town operational team Foster a culture of accountability, collaboration, and continuous improvement Conduct performance reviews and implement development plans Ensure compliance with South African employment legislation and HR best practices

Compliance & Quality Assurance

Ensure operations comply with relevant regulations, industry standards, and group policies Oversee data protection and GDPR compliance; manage vendor relationships

RequirementsExperience & Skills

Minimum 5 years' experience in operations management (property services, facilities management, or BPO preferred) Proven track record leading back-office/shared services functions and sales support activities Strong commercial acumen, analytical skills, and data-driven decision making Proficient in CRM systems (HubSpot/Salesforce), project management tools, and Microsoft Office Excellent written and verbal English communication skills

Qualifications

Degree in Business, Management, Operations, or related field (or equivalent experience) Project management qualifications (PRINCE2, PMP) desirable

Personal Attributes

Entrepreneurial, proactive, and solutions-oriented; comfortable with ambiguity Self-motivated with strong ownership mentality and commitment to delivering results Flexible to accommodate UK business hours when required (some GMT/BST overlap expected)

Working Hours

Summer (Last Sunday in March to Last Sunday in October):

09:00 - 17:30 UK time (10:00 - 18:30 SAST)

Winter (Last Sunday in October to Last Sunday in March):

09:00 - 17:30 UK time (11:00 - 19:30 SAST)

Evening hours after 17:30 are worked remotely Some weekend work may be required
Job Types: Full-time, Permanent

Work Location: In person