Job Description

Position Reports to: Business Area Lead: Digital Fraud Prevention & Investigation

Division: Ops Orchestration Enabling National Ops Scheduling Enabling - Digital Fraud Prevention & Investigation

Location: Pretoria

Advert Closing Date: 05 September 2023

About the Position

SARS has seen an increase in the number of attempts to abuse taxpayer accounts through identity theft. This is not unexpected as there has been an increase in cybercrime globally but also since SARS has expanded our engagements with our taxpayers to be increasingly on a digital level - in terms of digital documentation but also virtual face to face engagements, while we have decreased our human interaction at branches.

With the move of SARS to an increased digital organisation, it is important for the business to adjust to the increased use of technology that facilitate tax processes.

With the creation of the Digital Fraud Prevention and Investigation Unit, there is a distinct focus on the monitoring, prevention and investigation of the manipulation of SARS digital platforms to misrepresent the actual taxpayer and commit fraud and or obtain access to information that could be used for other nefarious purposes. The candidate will supervise all investigations into digital fraud of affected taxpayer accounts.

Job Purpose

To supervise the investigations of the team members and ensure that the team meets its production targets within the quality, turnaround time and productivity norms.

Education and Experience

Minimum Qualification & Experience Required

Relevant Bachelor's Degree / Advanced Diploma (NQF 7) AND 5 - 7 years' experience in tax/financial digital fraud data analysis with 1 year at supervisory/junior management level

Alternative

Senior Certificate (NQF 4) AND 10 years related experience in tax/financial digital fraud data analysis with 1 year at supervisory/junior management level.

Job Outputs:

Process

• Frequently report on progress of unit and or team against pre-defined objectives and standards, ensuring accurate representation of facts.
• Accumulate information to report on work progress and use for decision making purposes and the identification of improvement opportunities.
• Apply discretion and judgement to diagnose symptoms, causes and effects and to make decisions to overcome problems and to provide solutions.
• Deploy resources appropriately and anticipate and resolve problems to ensure that tactical targets are achieved within agreed deadlines & standards.
• Ensure procedures, policies and mandates are clearly understood and complied with.
• Ensure the development, alignment and implementation of end-to-end processes within area of accountability for continued process improvement.
• Link and communicate unit's objectives back to mandate, schedule and prioritise activities and allocate work to meet identified work outputs.
• Manage a work function or unit by focusing on the delivery and achievement of set objectives within specified time frames, costs and standards.
• Plan and organise multiple work outputs by assigning priorities and continuously reviewing objectives and goals.
• Provide input into the development of the tactical strategy as well as develop and implement a supporting operational strategy.
• Apply the necessary discretion and judgment in making decisions and overcoming obstacles to attain set goals and objectives for area of accountability.
• Implement change & provide guidelines to direct reports defining the impact of change, the change itself & new requirements because of the change.
• Implement resource plans in line with delivery and performance objectives, on budget and in partnership with specialised areas.

Governance

• Implement and use governance & compliance procedures & processes effectively to identify and manage risks and expose previously unknown liabilities.
• Understand and implement governance control processes and role segregation requirements in area of accountability.
• Implement risk management, governance and compliance policies and processes to identify and manage risks and expose liabilities.

People

• Implement appropriate people capacity plans in line with delivery and efficiency targets, on budget and in partnership with specialised areas.
• Encourage and enable teamwork, by enabling collaboration with others and commitment to pursuing set goals.
• Build strong relationships through providing direction and leadership to own team and expressing positive expectations.
• Monitor and actively manage team performance to meet specified objectives against required targets, deadlines and quality standards.

Finance

• Ensure team's adherence to specified policies, standards & procedures to prevent & reduce wastage on financial resources & escalate associated risk.
• Draw up a budget aligned to operational delivery plans, monitor and report on variances.
• Implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.

Client

• Implement continuous improvements and shorter turnaround times in line with Service Level Agreements with stakeholders.
• Manage interdependencies to ensure input and output flow between all teams and divisions and external stakeholders.
• Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
• Develop and implement processes which builds client service delivery excellence and encourages others to provide exceptional service.

Behavioural competencies

• Accountability (V)
• Accurate Understanding
• Adaptability
• Building Sustainability
• Championing the Mandate
• Conceptual Thinking
• Developing Others
• Driving for Excellence
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Influencing Others
• Leveraging Diversity
• Mobilising Teams
• Problem Solving and Analysis
• Resilience
• Respect (V)
• Trust (V)

Technical competencies

• Business Acumen
• Collection and preservation of evidence (Investigations)
• Criminal Investigation
• Decisiveness
• Effective Business Communication
• Enforcement Knowledge
• Functional Policies and Procedures
• Internal Investigation
• Interviewing and interrogation (Investigations)
• Investigative reporting
• Managerial Budgeting
• Planning and organising
• Problem Analysis and Judgement
• SARS Systems Products
• Tax Knowledge
• Testify in formal and criminal proceedings.

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service